Must Haves:
Excellent understanding of user research methods and their application in service design.
Strong proficiency in service design tools and techniques (e.g., journey mapping, service blueprinting, personas).
Expertise in creating and interpreting customer journey maps and service blueprints to visualize service interactions.
nice to have:
Certification in Design Thinking, Lean Six Sigma, or similar methodologies.
Required Qualifications:
Bachelor’s degree in Service Design, Interaction Design, User Experience, or a related field.
3+ years of experience in service design or a similar role.
Proven experience working as a Service Designer, User Experience Designer, or similar role.
Strong proficiency in service design tools and techniques (e.g., journey mapping, service blueprinting, personas).
Excellent understanding of user research methods and their application in service design.
Experience working in cross-functional teams and leading co-creation workshops.
Strong problem-solving skills and the ability to think creatively and strategically.
Excellent communication and presentation skills, with the ability to articulate design decisions to both technical and non-technical stakeholders.
Proficiency with service design tools like Miro, Lucidchart, or similar platforms.
Job Type: Fixed term contract
Contract length: 18 months
Pay: Up to $90.00 per hour
Flexible language requirement:
Schedule:
Experience:
- service design tools and techniques: 5 years (required)
- Service Designer, User Experience Designer: 3 years (required)
- esign tools like Miro, Lucidchart: 5 years (required)
Work Location: Hybrid remote in Toronto, ON M7A 0B6
Application deadline: 2024-11-08
Expected start date: 2024-11-18
