What you’ll do
The Bilingual Customer Service Representative is the first point of contact for customers requiring assistance with our retail outlets, as well as providing assistance to our online Customer Service Team when necessary. This exciting opportunity will allow you to assist customers by clarifying product features and benefits along with providing resolutions for concerns and queries. The successful candidate will have the ability to deal tactfully and professionally with customers and store management teams in a fast-paced environment.
Provide live customer service to our retail customers
Handle high volume of inbound calls and emails
Manage issues to resolution – research and resolve problems while communicating directly with customers, marketing team, purchasing team, and physical store customer service agents
Track all customer calls and emails in the customer service database
Who you are
We are looking for individuals who are:
Creative and courageous, with the ability to manage in an environment of change and ambiguity to help us take bold, strategic moves in this rapidly evolving retail environment
Action oriented, and comfortable taking calculated risks to better serve our customers and business
Outcome focused, critical thinkers with the ability to analyze and visualize, to ensure continuous improvement across our entire business
Collaborative team players with superior influencing skills, who build relationships easily across various stakeholder groups to move initiatives forward
Inclusive leaders who build and develop teams that effectively anticipate and respond to disruption, while consistently delivering strong performance
If you’re curious, ready to take on new challenges and open to doing things differently to help us evolve rapidly, then this is definitely the place to be.
What you bring
High School Diploma or equivalent, education in a related field would be considered an asset
1-3 years’ of direct customer service experience is required
Bilingual in English and French is required
Previous retail in-store experience or customer care call center experience is required
Knowledge of online retail or product knowledge in the sporting goods industry
Experience with Word, Excel, Outlook, and customer service databases is required
Must be able to work evenings and weekends
Schedule will be 8 AM MST -4 PM MST Monday-Friday
Hybrid
We value flexibility. We have adopted a hybrid work model whereby employees use a combination of working in office and virtually in service of outcomes. Each leader is empowered to decide what work is best achieved in person based on the unique needs of their team.
About Us
At Marks, we want you to experience an extraordinary career in helping to lead our brand's evolution to be Canada’s number one destination for industrial and casual apparel and footwear. As one of Canada’s leading apparel retailers, and a valued part of the Canadian Tire family of companies, Mark’s stands out for its commitment to comfort, quality and style. Mark’s is a leader in product development, innovation and quality through its assortment of industrial apparel, footwear and accessories, with strong private and exclusive brands. Join us, where there's a place for you here.
Our Commitment to Diversity, Inclusion and Belonging
We are committed to fostering an environment where belonging thrives, and diversity, inclusion and equity are infused into everything we do. We believe in building an organizational culture where people are consistently treated with dignity while respecting individual religion, nationality, gender, race, age, perceived ability, spoken language, sexual orientation, and identification. We are united in our purpose of being here to help make life in Canada better.
Accommodations
We stand firm in our Core Value that inclusion is a must. We welcome and encourage candidates from equity-seeking groups such as people who identify as racialized, Indigenous, 2SLGBTQIA+, women, people with disabilities, and beyond. Should you require any accommodation in applying for this role, or throughout the interview process, please make them known when contacted and we will work with you to help meet your needs.
