Position Overview
Capital Auto Group is a trusted leader in the automotive industry, recognized for our commitment to integrity, quality, and exceptional customer experiences. We are seeking a professional, personable, and organized Receptionist/Greeter to serve as the first point of contact for our customers and help create a welcoming, premium dealership environment.
As a Receptionist/Greeter, you will be responsible for delivering outstanding customer service while supporting daily administrative operations. This role plays a key part in ensuring every customer interaction, both in person and over the phone, is handled with professionalism, efficiency, and care.
A Day In The Life…
- Greet all customers upon entry, assist, and guide them to the appropriate department or sales representative
- Answer basic questions regarding the dealership, such as business hours, services available, and facility locations.
- Ensure the front lobby and customer areas are neat, clean, and welcoming.
- Provide refreshments, reading materials, or other comforts to customers while they wait.
- Gather basic customer information (e.g., name, vehicle interest) and relay it to sales or service staff.
- Communicate effectively with sales, service, and management teams to ensure smooth transitions and coordination of customer flow.
- Answer incoming calls during front desk staff breaks or absences, redirecting them to the appropriate department or team member.
- Report daily customer traffic, inquiries, and any relevant feedback to management.
- Assume general office duties, including correspondence, emails, filing, to ensure the smooth running of the reception area.
- Assist in dealing with customer complaints in an effective and courteous manner and providing solutions as quickly as possible.
- Support administrative and special projects requirements, as assigned.
- Ensure safety policies, standards, and procedures are followed to achieve a safe work environment and safety for all staff, customers, and vendors.
- Additional responsibilities as assigned, subject to periodic adjustments to align with company objectives.
What You Bring To CAG…
- Strong communication and interpersonal skills.
- Able to multitask and keep the reception area organized and welcoming.
- Customer-focused with strong attention to detail.
- Comfortable using Microsoft Word, Excel, and Outlook.
- Able to identify and solve problems when they come up.
- Works well as part of a team.
- Follows safety and security procedures.
- Reliable, punctual, and committed to good attendance.
What We Require From You…
- Previous experience in a customer-facing role is an asset.
- 1+ years’ experience in an office setting or completion of an Office Administration course is an asset.
- High School Diploma or equivalent.
- Record of Conduct.
- Ability to stand for extended periods, perform light physical tasks, and lift items up to 25 lbs.
Hours of work: Monday-Friday, 8:00am-4:30pm
Capital Auto Group is an equal opportunity employer and is committed to fostering a workforce in each of our locations that reflects the diversity of the community in which we perform business. We thank all candidates for their interest, however, only those selected for an interview will be contacted. If selected for an interview, please advise us of any accommodation you may require throughout the recruitment process.
About Us!
Capital Auto Group was founded in 1984 by Frank Howard and has grown from a single operation into one of Newfoundland and Labrador’s most respected automotive groups. Today, it represents some of the world’s leading automotive brands and delivers a full spectrum of vehicle sales, service, collision repair, and glass expertise. Its automotive portfolio includes BMW St. John’s, MINI St. John’s, Capital Subaru, Capital Mitsubishi, Capital Hyundai, Capital Ford, Capital Lincoln, Genesis St. John’s, Capital Auto Centre, Capital Collision Centre, Capital Glass Experts, and UniglassPlus.
Additionally, through Howard Properties, the Group also develops, owns, and manages commercial and residential real estate. Guided by a people-first approach and a hands-on leadership philosophy, the company remains committed to responsible growth and meaningful community investment.
Pay: From $17.35 per hour
Expected hours: 40.0 per week
Benefits:
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care
Work Location: In person
