Job Summary
We are seeking a dedicated and professional Front Desk Supervisor / Night Auditor to oversee guest services during evening hours. This role is vital in ensuring a seamless check-in and check-out experience, maintaining high standards of hospitality, and managing front desk operations overnight. The ideal candidate will possess excellent customer service skills, strong organizational abilities, and a welcoming demeanor to enhance guest satisfaction and support hotel operations.
Duties
- Greet guests warmly and efficiently handle check-in and check-out procedures.
- Manage multi-line phone systems to answer inquiries, make reservations, and provide information.
- Assist guests with requests, complaints, and special accommodations to ensure a positive experience.
- Monitor security and safety protocols throughout the night shift.
- Maintain accurate records of guest transactions and billing information.
- Coordinate with housekeeping and maintenance teams to address guest needs promptly.
- Ensure the front desk area remains organized, clean, and professional at all times.
- Support administrative tasks such as reporting nightly activities and preparing shift reports.
- Uphold hotel policies and procedures consistently to ensure compliance.
Experience
- Previous experience in hotel front desk operations or hospitality is preferred.
- Strong customer service background with excellent communication skills.
- Experience handling multi-line phone systems and guest inquiries effectively.
- Multilingual or bilingual abilities are highly desirable to assist diverse guests.
- Familiarity with hotel management software and reservation systems is a plus.
- Knowledge of phone etiquette, guest services, and hospitality standards is essential. This role offers an opportunity to be part of a dynamic team dedicated to delivering exceptional guest experiences during overnight hours. The successful candidate will demonstrate professionalism, attentiveness, and a proactive approach to hospitality service excellence.
Pay: $20.06-$22.60 per hour
Benefits:
- Dental care
- On-site parking
- Paid time off
Work Location: In person
