Job Summary
We are seeking a professional and organized Front Desk Agent. You will serve as the first point of contact for our guests. This role involves managing front desk operations, providing exceptional customer service to our guests and supporting administrative functions within a busy Hotel environment. The ideal candidate will possess strong communication skills, proficiency in computers, and the ability to handle multiple tasks efficiently. Experience in Hotel front desk operations is mandatory.
Duties
- Greet guests warmly, ensuring a positive first impression
- Manage multi-line phone systems, direct calls appropriately, and handle inquiries with professionalism
- Perform data entry and maintain accurate records using email system
- Taking guest reservations in person and on the phone.
- Checking guests in and out.
- Must be able to handle guest inquiries and complaints in a professional manner.
- Handle clerical tasks such as filing, photocopying, and organizing office supplies
- Ability to learn reservation systems
- Ensure the front desk area remains tidy and organized at all times
- Provide excellent customer support by addressing questions or concerns promptly and courteously
- Other duties as assigned by Manager
- Must be flexible with scheduling and punctual
Experience
- 2 years experience on Hotel front desk
- Familiarity with front desk operations in an hotel environment is mandatory
- Experience with multi-line phone systems and data entry tasks required
- Strong organizational skills with attention to detail
- Excellent phone etiquette and customer service skills essential for success in this role
- Ability to handle multiple priorities efficiently while maintaining professionalism in a fast-paced environment
- Opera experience preferred
- Must be upbeat, and have a great customer service personality.
Job Type: Permanent
Pay: From $18.00 per hour
Benefits:
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
Experience:
- Computer : 1 year (required)
- Hotel Front Desk: 2 years (required)
Language:
Location:
- Grande Prairie, AB T8V 7S5 (required)
Work Location: In person
