Axis Auto Finance is the fastest growing, publicly traded Canadian Finance company. We are an industry leader in our field and our people make us a great place to work. As a team, we continuously seek new and innovative ways to grow our business. Our agile, high energy culture rewards top performance and the contributions of those passionate about our collective growth and success. We're incredibly proud of the team we have built and are looking for a like-minded individual to help us in our growth trajectory.
We are a dynamic, energetic and growing organization within the finance sector. We are seeking enthusiastic candidates that enjoy working in a fast-paced environment with excellent organizational skills. This position is key to our organization, since your primary objective is to minimize losses, maximize returns and maintain customer satisfaction with a goal of customer retention. Your ability to negotiate and problem solve with our customers will prove to be invaluable to your success at Axis.
Launch outbound and receive inbound calls, assess and resolve early and late-stage accounts
Actively problem solve with our customers with the goal of curing the account
Ability to de-escalate situations with customers and strive for one-call resolution
Decision and provide recommendations to leadership for unresolved or escalated accounts
Handle & process payments, through multiple channels (voice, text, chat, email)
Maintain follow-up with customers to ensure commitments are met
Develop a strong rapport while connecting with our customers ensuring payment plans are adhered to
Minimum 1 year of Collections experience or combination of education and industry experience; subprime automotive segment is preferred
Preferred knowledge of the automotive finance life cycle and interest in the industry
Proficiency with loan origination software, client maintenance software, collections software and Microsoft Office (Excel, Word, and Outlook)
Excellent verbal and written communication skills, with French as an asset
Able to understand/prepare complex documentation, update different host systems, and maintain customer records
Ensure all assigned tasks are completed accurately and on time in a fast-paced environment
Confidence in problem solving, negotiating and decision making
Experience working in a call centre environment is an asset
Overtime as required. Scheduled shifts for days, evenings, and rotating Saturdays
We are an equal opportunity employer and will provide accommodations during the recruitment process upon request. We thank all applicants for their interest; however, only candidates under consideration will be contacted.
Job Types: Full-time, Permanent