Digital Publisher, Global Marketing, Digital Strategy
Sun Life Financial
Waterloo, ON
At Sun Life, we work together, share common values and encourage growth and achievement. We offer many career paths that attract a wide variety of talent and skills. Follow a path that lets your talents shine.

Job Description:
Reporting to the Manager, Global Marketing, the Digital Publisher will be responsible for supporting operational publishing requests, small projects, and content request updates across multiple Sun Life Websites ensuring content is consistent with site standards and style guides.

The publisher will use their experience to publish and optimize content to effectively drive quality and accuracy. This role requires a strong attention to detail and manages high volumes requiring the ability to prioritize a fluctuating workload. The Digital Publisher should be familiar with all web publishing governance, including knowledge of UX, Accessibility, SEO and how it applies to content on a website.

What will you do?

Delivers effective web solutions for day to day operational support and content projects
Editing existing web content, reviewing accuracy of pages, and publishing of new content
Prioritization of content submissions, setting customer expectations and ensuring that content publication is of high quality and delivered within established SLAs
Understand and apply digital best practices around SEO, UX, analytics & accessibility
Identifies opportunities to improve web experience if applicable
Create and maintain site and technical documentation
Ensure website issues are recorded for monitoring and escalated in a timely manner
Client management with business partners and other publishing teams to build strong relationships
At times, business needs arise, and employees are required and agree to work beyond their normal workday or workweek to fulfill the accountabilities required for their job
What do you need to succeed?

Solid understanding of website publishing (HTML) and best practices, including web Accessibility (WCAG 2.0)
Experience with Content Management Systems, in particular Adobe Experience Manager (AEM Sites)
Demonstrated experience managing website content updates and publishing workflows
Good understanding of web design, Analytics, Usability, SEO and CSS
Strong editing and proofreading skills, to ensure published content is accurate and of very high quality
Takes initiative and effectively prioritizes conflicting workloads to meet tight deadlines
Excellent organization, planning and multi-tasking skills to manage multiple projects and priorities in a fast-paced environment, in a timely manner
Strong interpersonal and communication skills required to facilitate and build effective relationships with key stakeholders
Ability to work independently with minimal supervision and exercise good judgement
Initiative-taker and innovator; looks for new, sometimes unconventional approaches to the way things are done
Problem solving skills and knowledge of troubleshooting methodology
Continuous improvement of delivery, demand, intake, and time management

Education and Experience:
2 or more years’ experience in web publishing
Demonstrated experience in managing and executing Web Content Accessibility Standards (WCAG 2.0 AA) and the practical application of these standards to overall Web content publishing and Web site management
Past experience in the financial services/and or website publishing industries is an asset
Bilingualism (English/French) an asset
Understanding of digital technology & channels and best practices
Experience working with stakeholders and consulting on digital solutions to meet business needs/goals
Experience with both Agile and Waterfall project delivery methods
Solid understanding of HTML and experience working in content management systems.
Proficiency with standard business software: Adobe Creative Suite, Microsoft Office Suite, Outlook and other content and media production tools
The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

Salary Range:
47,400/47 400 - 77,600/77 600

Job Category:

Posting End Date: