The Captioning Group Inc. is accepting applications for the position of Captioning Coordinator / Executive Assistant. This is a very diverse remote role, and you’ll be expected to manage multiple areas, tasks, and requests interchangeably throughout any given day and keep up with the fast pace of a remote broadcast captioning team. TCG has had a remote workforce for many years, and working together from afar is not something new to us.
WHAT YOU’LL DO
You will self-manage your day-to-day work and identify the high-priority tasks to complete alongside seamlessly managing ongoing scheduling and client needs, including assistance to the president.
You’ll coordinate the administrative side of our closed-captioning team. This includes maintaining a schedule of 15+ remote captioners, organizing a 24/7 broadcast schedule, daily administrative reports, on-the-fly scheduling arrangements, industry research, client liaison, and general marketing assistance. You’ll be the first line of support for the technical and organizational aspects of coordinating live captioning services to troubleshoot immediate on-air issues.
Our broadcast schedule operates 24/7. Answering the after-hours business phones and instant messages on a regular basis is an extension of the scheduling responsibilities.
You’ll also manage and assume responsibility for various tasks at the president’s request. This may include research and booking of travel arrangements, consulting service providers about contracts, costs, and service issues. You’ll maintain and update the online documents (manuals, emails, daily records, captioner scripts, tax documents, client information, etc.) on the company’s server.
As you progress in the role, you will take on long-term tasks that will help grow the business such as client awareness, acquisition, and hiring of captioners.
You will have direct support from the president in your tasks and responsibilities, but it’s expected that you can reach decisions and conclusions that support the business objectives on your own. It is expected that, after a training period, you can be almost entirely self-sufficient with the day-to-day management of the captioning schedule and other related duties.
WHAT YOU’LL BRING (QUALIFICATIONS/EXPERIENCE)
- Minimum of five years of solid professional executive and/or management experience
- Proven experience coordinating for a high-level executive
- Demonstrated ability to self-prioritize tasks in a remote or hands-off work environment; self-directed
- Highly proficient with Microsoft Office, particularly in Excel, Outlook, and Word
- Very strong general computer skills; the majority of our communication happens via computer
- Honed English and grammar skills; our business *is* captioning, after all!
- Knowledge of the broadcast or 24-hour service industry an asset
- Savvy with business social media and/or WordPress an asset
- Strong attention to detail. You sweat the small stuff, have an analytical mind and a keen ability to process data and results to maximize efficiency.
- Thrives when working on the computer. You are savvy at communicating through instant messaging and emails with the captioners and staff… and are comfortable having regular facetime (Zoom) meetings with the president. As this is a remote position, excellent internet speed and cell service in your area is a must.
- Flexible. A 24/7 broadcast schedule is always in action, and some emergency work outside of business hours is required.
- Proactive. You anticipate the needs of the business and the president and have a desire to take on new projects with gusto.
- Trustworthy. Handling confidential client information and maintaining strong working relationships with our remote captioning team is essential.
- Researcher. You have a knack for researching, explaining, and implementing technical processes for clients and captioners…even though you aren’t using the technical software or equipment yourself.
- Supportive. You work well under pressure and can remotely coordinate scheduling changes with clients and captioners efficiently. Every second counts in broadcast!
- Thinker. You can make sound judgment calls on your own and brainstorm with the president about the direction of tasks, creative solutions, and handling delicate scenarios.
WHAT WE OFFER
- work from your home office five days a week (after a paid training period)
- competitive compensation
- opportunities to grow into new tasks and responsibilities
- a large variety of things to keep you engaged
- working with a skilled, committed remote team that stands behind and supports your role
- exciting work in the broadcast industry where anything can happen, lots of challenges… you’ll never be bored!
Applications without a job-specific cover letter will not be considered. Please be sure to include personal details about yourself in a cover letter, outlining your potential at-home work environment and reasons why you would be a good fit for this position.
Selected applicants will be skills-tested.
We thank all applicants for their interest. However, only those selected for an interview will be contacted.
WHO WE ARE
The Captioning Group Inc. has been providing realtime captioning across North America since 1991. We cover a variety of live broadcast events, including local, national and international news, sporting events, religious events, and government proceedings... and most recently, a lot of remote web captioning on platforms such as Zoom. For more information, please visit us at www.captioning.com.
Job Types: Full-time, Permanent
- management: 5 years (Required)
- scheduling: 2 years (Preferred)
- remote work: 2 years (Required)