EDUCATIONAL SPECIFICATIONS:
MINIMUM Education Level Required:
GED/HS DIPLOMA
Preferred Educational Level:
SOME COLLEGE
Skills, Software, or Experience Required/Preferred below:
(2 to 3) years of customer service experience / inside sales support are required. Must possess excellent interpersonal, verbal, and written communication skills. Exposure to a CRM tool, or similar software, would be a plus.
Provides support via phone, email, and live chat to manufacturer representatives, distributors, company sales representatives, consumers and internal employees. Efficiently utilizes systems and resources for: stock status, purchase order processing/inquiries, purchase order changes, delivery dates, and application of product.
Resolves product/service problems and provides follow-up to ensure satisfactory resolution
Utilizes various systems (JDE, web based order management tools, shipment tracking/freight estimation tools) to efficiently process purchase orders, track shipments, and review supply/demand
Understands different shipping options and the customer requirements to effectively communicate specific shipping requirements for specialized services.
Proficient product knowledge to effectively answer customer inquiries regarding: key features, function and benefits of products, sales program knowledge required related to sales discount and freight
Remains diligent in reviewing and understanding: product bulletins, sales bulletins, and lead times
Maintains a working knowledge on product warranties, spare parts, and components
Works with account analysts to ensure all claims are processed in a timely manner
Provides accurate, courteous and timely information when responding to customer concerns, comments, and/or questions
Regardless of Position Title, all employees are expected to provide the highest level of customer service for the TOTO organization. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. As an employee, you are expected to perform other duties, as assigned.
