Patient & Family Counselling Clerk
BC Cancer Surrey, $22.94 per hour
What you’ll do
Receive patients arriving at front desk of PFCS or answers telephone calls regarding appointment requests. Assess patient needs regarding supportive care and refer to appropriate Social Worker. Schedule and book patient appointments with professional counselling staff according to the identified nature and urgency of the request. Adjust arrangements in accordance with patient and facility requirements and, as necessary, pages social workers. Refer problem requests to Senior Secretary.
Access patient information on the Agency computer system and review to ensure completeness and accuracy; obtain missing information if required.
Answer incoming telephone calls, take messages and provides information concerning resources (i.e., accommodation, financial assistance and transportation requirements).
Using a personal computer or typewriter, type letters, memos, patient assessments and various forms from hand-written copy and transcribing equipment. Update and format departmental brochures and pamphlets as directed.
Respond to telephone calls from patients and hospital staff regarding temporary accommodation; book appointments, record demographic, medical and personal information on each patient and forwards information to the Vancouver Lodge on a daily basis for booking purposes.
What you bring
Grade 12 and two year’s recent related experience or an equivalent combination of education, training and experience.
What’s in it for you
Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too – offering health, wellness, development programs to support you – at work and at home.
Join one of BC’s largest employers with province-wide programs, services and operations – offering vast opportunities for growth and development.
Access to more than 2,000 in-house training programs.
Perks include onsite fitness classes and discounts to 350 BC-wide recreational programs, travel, technology, car and bike sharing, and more.
Wage: $22.94 per hour
13750 96 Ave, Surrey
Applications will be accepted until position is filled.
Monday to Friday, as operationally required: 0800 to 1600
Requisition Number: 101490
What we do
BC Cancer bccancer.bc.ca provides comprehensive cancer control for the people of British Columbia.
Provincial Health Services Authority (PHSA) plans, coordinates and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Cultivate partnerships – Serve with purpose. Learn more about PHSA and our programs: jobs.phsa.ca/programs-and-services
PHSA is committed to employment equity and hires on the basis of merit, encouraging all qualified individuals to apply. We recognize that our ability to provide the best care for our diverse patient populations relies on a rich diversity of skills, knowledge, backgrounds and experiences, and value a safe, inclusive and welcoming environment.