Customer Sales & Service Representative - Wireless (CR1 - Care)
TELUS Communications
Rimouski, QC
Join our team

You're part of a future friendly national team, one that embraces change and initiates opportunity, has a passion for growth, believes in spirited teamwork and has the courage to innovate. Our success is based as much on your dedication and hard work as it is on the innovative internet, voice, data and wireless products and solutions we offer.

Thinking of taking your career at TELUS in a different direction? Then apply online today. This just might be the right move for you.

Do you share our passion for:
Advocating for our customers’ needs and creating a personalize experience
Being an exceptional written and oral communicator - listen, honest and clear
Getting things done by leveraging each other’s unique talents
Proactively adapting to meet the changing needs of our customers
Here’s the impact that you’ll make and what we’ll accomplish together

Customer Sales & Service Representatives handle inquiries, troubleshoot and resolve client concerns in the following main areas: Activation, Account Information, the Network and Handsets. In an inbound call center environment, our Client Care Representatives support our clients that are currently using either a "prepaid" or "postpaid" Personal Communications Service (PCS) handset: ensuring all of their inquiries and services exceed their expectations in terms of responsiveness, completeness and accuracy.

Note: We honour our employees with an excellent compensation package including benefits, and a starting wage of $20.16 per hour.

Possibility to take advantage of our At Home program in the future.

Our call center hours of operation are currently: Monday to Friday, 8:00 AM to 10:15 PM & 9:00 AM to 8:15 PM, Saturday & Sunday.

Here’s how
Provides timely resolution of client inquiries as the point of contact for TELUS Mobility clients including activation, service, billing, and equipment inquiries
Asks necessary questions in order to troubleshoot technical service issues determining root causes of problems and finding appropriate resolutions
Proactively explores and anticipates clients' future needs with an ability to recommend and educate the client on value-add services and products
Introduces and promotes the use of self service options relevant to clients' needs
Accurately obtains, documents and confirms client personal information
Builds relevant professional relationships with internal contacts
Qualifications

You’re the missing piece of the puzzle
Related post-secondary education or equivalent experience
Experience and/or knowledge of a customer service environment
Excellent customer service and problem-solving skills
Bilingualism in English & French, both oral and written, mandatory for locations in Québec
Positive, friendly attitude with the willingness and ability to sell
Understanding of the sales process
Ability to learn and share information with others
Ability to work independently with a minimum of supervision in a fast-paced environment, while effectively managing multiple tasks
Great-to-haves
1-2 years of previous experience in an office environment using business tools
Working knowledge of the Internet, Internet technologies, and technological/industry trends, as well as personal computers, e-mail and operating systems, dial-up and high-speed Internet connectivity
Familiarity with trouble reporting systems
Aptitude for recognizing and creating sales leads
Experience in a Windows environment
Experience in any sales or customer service role, e.g. retail, call centre, restaurant (waiter/waitress/bartender
Scheduling Requirements
Must be available to attend an initial eight weeks full-time training program
Must be available to work up to 37.5 hours per week in a variety of shifts to meet the changing needs of our business
Not suitable for students