Job Summary
We are seeking a dedicated Weekend Customer Service Representative to join our team. This role is essential in providing exceptional support to our customers during weekend hours, ensuring their inquiries are handled efficiently and professionally. If you are passionate about delivering outstanding customer service and thrive in a fast-paced environment, we encourage you to apply.
U-Haul Offers:
- Career stability
- Opportunities for advancement
- Mindset App Reimbursement
- Gym Reimbursement Program
- Health insurance & Prescription plans, if eligible
- Paid holidays, vacation, and sick days, if eligible
- Life insurance
- MetLaw Legal program
- MetLife auto and home insurance
- Discounts on Apple products, Dell computers, cell phone plans, hotels, and more
- 401(k) Savings Plan
- Employee Stock Ownership Plan (ESOP)
- 24-hour physician available for kids
- Dental & Vision Plans
- Business travel insurance
- You Matter EAP
- LifeLock Identity Theft Protection
- Critical Illness/Group Accident Insurance
- Dave Ramsey’s SmartDollar Program
Customer Service Representative Responsibilities:
- Assist customers inside and outside a U-Haul center with U-Haul products and services.
- Use smartphone-based U-Scan technology to manage rentals and inventory.
- Move and hook up U-Haul trucks and trailers.
- Clean and inspect equipment on the lot including checking fluid levels.
- Answer questions and educate customers regarding products and services.
- Prepare rental invoices and accept equipment returned from rental.
- Other duties as assigned
- Participate in ongoing continuous U-Haul education through U-Haul University.
Customer Service Representative Minimum Qualifications:
- Valid driver’s license and ability to maintain a good driving record
- High school diploma or equivalent
Pay: $16.00-$18.00 per hour
Benefits:
- Company events
- Flexible schedule
- On-site parking
Application question(s):
- Do you have knowledge about the U-Haul product?
- Are you comfortable cleaning, maintaining vehicles upon rental returns?
- As this requires being on the lot inspecting and completing rental returns, are you comfortable working outside?
Work Location: In person
