MRM//McCann is seeking a Program Manager. This role is responsible for delivering complex company-wide solutions across marketing, sales and customer service functions. S/he will partner with business leaders and clients alike toward common goals and business inroads.
Our ideal candidate will initiate enhancements, as well as, assist in the creation of net new processes and procedures, based on her/his evaluation of predicted and anticipated business objectives, that should yield predictable and repeatable, high-quality, on-time and increasingly efficient deliveries.
Our ideal candidate will also enhance a collaborative working environment and both lead and drive cross-functional working relationships with Clients, multiple external agency partners and within the agency. This role requires the candidate to have an expert ability to work independently while identifying, analyzing, and resolving problems. This role also requires expert decision-making skills and the ability to communicate confidently and efficiently with managers and team members across all areas of the agency. Finally, the ideal candidate will possess strong management and leadership skills to apply within a fast-paced work environment where flawless and timely delivery is critical to success.
Responsible for a portfolio of projects or a large program for a specified line of business in a deadline-driven environment.
Achieve business objectives by leading the project team, cross-functional teams and clients.
Assist in the development of new processes/procedures to achieve new business objectives and/or continually improve, streamline or automate existing processes.
Lead or direct projects with cross-functional teams including: Strategy, Creative, Technology, QA, User Experience/Information Architecture, Production, and Performance & Analytics
Lead effective meetings with clients, senior personnel and team members, providing accurate information, concise deliverables and clear expectations.
Lead the development of project scope documents, related schedules/project plans, project resource requirements and staffing assignments.
Lead collaboration with cross-functional team members, executives, agency partners and vendors.
Lead, mentor and manage teams and direct reports; including Senior Project Managers, Project Managers and Associate Project Managers.
Partner with client, agency and teams leveraging excellent verbal and written communication skills.
Assignment Specific Responsibilities:
Engage with clients at a high level to manage expectations and ensure scope is executed according to plan
Create a comprehensive project management plan that accounts for development, creative delivery, authoring, QA testing, implementation and UAT
Manage weekly resourcing needs across a portfolio of program initiatives, and effectively manage and track program budget up to $5M.
Attend twice-weekly technical workshops between the User Experience, Development and Creative teams in order to push development forward in time for authoring and implementation
Manage weekly status calls between all work streams to manage progress and to solve issues/blockers
Manage expansion of test to additional phases and test locations including domestic and foreign markets
Develop processes to manage maintenance and sustain of the site once it goes live to a wider audience
Serve as a subject matter expert for technological and authoring requirements relating to the project
Excellent ability to shift approach between the big picture and critical details; then possess strong judgement to know when to focus on each.
Excellent interpersonal skills demonstrated with clients, agency teams and individuals.
Problem/solution thinker with an ability to lead collaboration, persuasion and negotiation toward solutions.
Demonstrates leader-level resiliency while working under pressure, in a dynamic environment, with shifting deadlines and deliverables.
Excellent communication skills – written, verbal, text, etc.
Developing leadership traits including managerial courage and an ability to motivate/influence team members.
Excellent project management skills and experience including:
Schedule development, management, monitoring and oversight
Resource management and forecasting
Task and delivery management
Risk identification and management
Issue identification and management
Delegation to support teams
Education & Experience Requirements:
Bachelor’s degree or equivalent relevant experience desired.
8-10 years total project management experience in one or more of the following fields: operations, digital technology or web development firm, IT consulting firm or strategy consulting firm.
5-7 years of PM experience spent working with digital campaigns including: site launches, digital experiences, email and OLA projects.
1-2 years of PM experience spent managing project teams or direct reports.
Experience in an agency environment, or equivalent client-side experience.
Excellent knowledge of the web and related technologies including (user experience, web development, web services, integration, application management and hosting).
Advanced skills in MS Office including: Word, Excel, and PowerPoint.
Advanced skills in MS Project or other project plan software (i.e. Smartsheet).
Strong capability with production tools and proprietary software (Egnyte, JIRA, Outlook).
Strong knowledge of content management systems (i.e. CMS).
PMP or other operational/organizational certification (ITIL, Sig Sigma, ISO) is a plus.
Physical, Travel & Other Requirements:
Infrequent, travel to/from client, partner or vendor facilities – local or within the US.
Occasional travel as needed within 25 kms.
Minimal to no national/international travel required.
AT MRM, RELATIONSHIP IS OUR MIDDLE NAME.
MRM//McCann is a leading customer relationship agency that leverages the power of creativity, the beauty of data, and the magic of technology to nurture, encourage and sustain strong relationships between brands and their customers – in turn, creating meaningful experiences for people, while driving business results.
We employ the most innovative talent in the industry to digitally drive the transformation of our clients’ businesses and provide creative solutions to help brands grow meaningful relationships with people.
Do you excel when working in a team? Are you fascinated by the endless possibilities that technology brings to marketing? Are you ready to transform our world?
If so, you will thrive in our culture based on the Important Things We Believe (I.T.W.B.s):
Ideas power everything
We’re Better Together
We’ll figure it out
Complexity can be managed
It only counts if we deliver
Technology is magic
MRM//McCann is a leader in Gartner Inc.'s annual "Magic Quadrant for Global Digital Marketing Agencies" report. Gartner Magic Quadrants are based on an exacting methodology where agencies stand out for their strategic services, including business strategy and digital business transformation skills. MRM//McCann is noted for its global vision and strategy, and its use of tools and analytics enabling clients to deliver a measurable business impact as the result of those strategies.
NO THIRD PARTY RESUMES ACCEPTED.
MRM//McCann is an EEO/AA employer and does not discriminate on the basis of race, color, religion, creed, gender, sexual orientation, age, gender identity, marital status, citizenship, disability, genetic information or veteran status or any other basis prohibited by applicable federal, state, or local law. MRM//McCann participates in e-Verify.
If you require reasonable accommodation for any part of the application or hiring process, please submit your request through one of the following methods listed below:
a) Dedicated Fax - 917-661-6310
b) Dedicated E-mail – Careers@mwgdetroit.com
c) US Mail – ATTN: Human Resources, 360 W. Maple Birmingham, MI 48009
d) Dedicated Phone – 248-203-8000
NOTE: Disability accommodation requests only.