Connect America and our family of brands, including Lifeline Canada, have helped aging individuals and at-risk populations live safely and independently in their homes for more than 40 years.
This position of Bilingual Installation Support will be an integral role within our Lifeline Canada business. Since 1974, more than 700,000 Canadian subscribers have beneﬁtted from Lifeline. Today, our range of medical alert services provide patients with access to help at home or on the go. Only Lifeline offers AutoAlert, the most widely adopted automatic fall detection technology on the market today and an excellent choice for those with a history, risk, or fear of falling. Our commitment to service delivery and the people behind the Lifeline name make us stand apart. Lifeline is also the only medical alarm service integrated with the Canadian healthcare system. Through partnerships with hospitals, healthcare agencies, and senior living residences. Lifeline is available to communities across the country.
At Lifeline Canada, our aim is to support our growing senior population, and their goals to age in place. The Lifeline service plays an important role in the transition from hospital to home to support independent at-risk seniors, as well as patients with chronic conditions. For more than 45 years, we have helped families support their loved ones so they can live more confidently at home knowing help is available at the push of a waterproof button, 24 hours a day. Our highly trained and caring Response Associates make this possible – whether it’s emergency services, a family member, or neighbour. With its Canadian head office in Toronto and two national Response Centres, Lifeline is the country’s leading medical alert service. For more information regarding Lifeline Canada, please visit us at https://www.lifeline.ca/en/.
Connect America, as North America’s largest independent provider of connected care, delivers a growing portfolio of innovative technologies that help bridge the gap between healthcare providers, individuals, and their care partners. Our easy-to-use solutions support health and safety in a way that leads to enhanced quality of life, earlier interventions, reduced hospitalizations and peace of mind for an estimated 10 million lives every year. Together, we are enabling independence and redefining the global home healthcare market.
Connect America has been recognized as one of Philly Happening’s Best Places to Work. Our award-winning customer service team has received the Best Service Award from Today’s Caregiver. In addition, our healthcare division was named Top Ten Home Healthcare Solutions Provider in 2019 & 2020.
At Connect America, we treat all our customers and team members ethically and respectfully, creating relationships built on trust. We work as supportive team members, developing customer solutions in a collaborative manner. If you are a dedicated, compassionate team player, come be a part of an organization that makes a positive difference in the lives of those we serve.
Our Corporate headquarters are located close to the city of Philadelphia, in Bala Cynwyd, PA, with other offices across North America. Learn more at www.connectamerica.com.
Position Summary: We are seeking a self-managed individual to support our field installers with administrative tasks with the highest level of customer service.
Provide customers support with installation and troubleshooting of products over the phone
Provide customer service support to our field installers for tasks such as schedule updates, general questions, etc.
Utilizing reports to follow up on work assignments to ensure adherence to service levels.
Check emails/voicemails on a regular interval daily
Updating databases as needed to ensure information on customer database is real-time and accurate
Managing schedules of field installers such as availabilities
Accountable for accuracy and updates to databases
Maintenance of supplies such as training manuals, tote bags, clipboards, ID Badge material, binders
Coordinate communications to all field installers
Preparing the starter kits for field installers
Other related tasks
Hours: Must be flexible and willing to rotate shifts Monday – Saturday between the hours of 8:00am – 8:00pm during their 8 hour shift.
Requirements and Skills:
Post - Secondary education
2-3 years of experience working in a customer service environment.
Must have to ability to communicate fluently in French and English
Excellent communication skills - both written and verbal
Solid organizational skills and the ability to manage multiple priorities
Excellent judgment, decision-making skills and problem-solving skills
Proficient in MS office
Accommodations are available on request for candidates taking part in all aspects of the selection process. If selected to participate in the recruitment process, please inform Human Resources (HRSupport@medicalalert.com) of any accommodation(s) that you may require to any materials or processes used to ensure your equal participation.