Payment Services Officer (Inventory)
Government of Canada
Thetford Mines, QC
Employment and Social Development Canada - Benefits Delivery Services Branch
Thetford Mines (Québec)
A pool of qualified candidates will be created for part-time and/or full time (from 30 to 37.50 hours per week), temporary positions in the short term, seasonal, permanent or acting appointment at the Employment Insurance Processing Centre. This appointment process may be used to staff similar positions at Service Canada.
$51,538 to $57,643
For further information on the organization, please visit Employment and Social Development Canada

Closing date: N/A

Who can apply: Persons residing in Canada and Canadian citizens residing abroad.
Apply online

Important messages
We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

When you apply to this selection process, you are not applying for a specific job, but to an inventory for future vacancies. As positions become available, applicants who meet the qualifications may be contacted for further assessment.

The Government of Canada is committed to building a skilled workforce that is representative of Canada's diversity, which includes the recruitment of Canadian Veterans and releasing Canadian Armed Forces personnel. We encourage applicants to identify any skills, competencies and/or experiences they acquired through a career with the Canadian Armed Forces.

***The first cohort of applications will be pre-selected in December 2018 and evaluated as early as January 2019, in anticipation of employment opportunities in March 2019.*** Other presets may take place thereafter, as required.

  • You wish to help people in need;
  • You have an excellent sense of customer service;
  • You like to do research for decision making;
  • You have a concern to fairly apply the laws and the regulations;
  • You are interested in joining a dynamic, including and welcoming team.
Please note that this process will ONLY be used to staff positions in Thetford Mines. Applicants are encouraged to apply ONLY if they are able to work in Thetford Mines.

Assessments can take place during the day or during weekends. Throughout the selection process, it is your responsibility to make yourself available for all testing and interview dates for which you will be invited.

Please note that the assessments will only be rescheduled under exceptional circumstances with supporting evidence (e.g. medical reason with doctor’s certificate, death in the immediate family, pre-approved travel plans, religious reason, participation in an assessment for another selection at the same time). Failure to attend the assessments without good reason will be construed as a withdrawal from the appointment process.


We want to attract top talent; therefore we are focusing on your competencies, not your knowledge.

To apply:
  • You must provide your résumé (a cover letter is not required);
  • You will need to answer online screening questions; to do so, you must provide concrete and detailed examples to clearly demonstrate how you meet each
qualification criteria:
  • Cleary explain where, when and how you gained the experience.
  • Simply saying you have the required qualifications or listing your current duties or title is not enough.
  • The note "see resume" will not be accepted
We’ll only use your résumé as a secondary source of information. If you do not clearly demonstrate you have the required experience, we won’t ask for additional information and you may be screened out.

By joining this team, you will evolve within a stimulating environment, where the heart of our mission is the service to the citizens. As a PAYMENT SERVICES OFFICER you will, among other things, be responsible for :

  • Rendering decisions with respect to eligibility and entitlement to benefits by applying applicable acts and regulations.
  • Conducting research with clients and employers to gather information, validate facts and discrepancies, and process applications in accordance with procedures and guidelines.
  • Processing Employment Insurance (EI) applications in a timely manner.
  • Providing general information about the program; explaining the laws, decisions, procedures and processes specific to EI and other programs and services.
  • Participating, during team meetings, in exchanges of constructive ideas in a purpose of continuous improvement.
For a brief overview, watch the following video:
Passez #60Secondes Avec Tarek Bouzidi, Administration des programmes (PM)
(English subtitles are available by clicking on the Close captionning button - CC)

Work environment

The site:
  • Dynamic city where traffic problems don’t exist.
  • For the lovers of nature and various sports.
  • Within 1 hour of Québec and la Beauce.
  • Office with a family-oriented ambiance.
  • Active Social Committee.
  • Choice of various restaurants located nearby.
  • Free parking with direct access to our offices.
Thetford Mines, QC

Intent of the process
***The first cohort of applications will be pre-selected in December 2018 and evaluated as early as January 2019, in anticipation of employment opportunities in March 2019.*** Other presets may take place thereafter, as required.
Positions to be filled: Number to be determined

Information you must provide
Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Secondary school diploma or employer-approved alternatives (a satisfactory score on the PSC test approved as an alternative to a secondary school diploma; or an acceptable combination of education, training and/or experience).

Degree equivalency


Experience* in delivering services or programs to the general public involving obtaining and providing information requiring explanation or clarification.

  • Experience of approximately one year, during the last three years.
The following will be applied / assessed at a later date (essential for the job)
Various language requirements
French Essential
Bilingual Imperative BBB/BBB

Information on language requirements


Communication (oral)
Communication (written)
Thinking skills
Verification and Accuracy
Client Focus
Interpersonal Awareness

The following may be applied / assessed at a later date (may be needed for the job)


Successful completion of two (2) years post-secondary education from a recognized educational institution (e.g. community college, CEGEP, university).

Degree equivalency


Experience* in determining eligibility and entitlements to government benefits and/or services.

  • Experience of approximately one year, during the last three years.

At Employment and Social Development Canada, diversity is our strength. If you’re a woman, an Aboriginal person, a person with a disability or a visible minority and are interested in bringing in different perspectives and insights, let us know by completing the Employment Equity (EE) section in your application. Appointments of members of these EE groups could be made to ensure our workforce is inclusive and representative of the Canadian public we serve.


Willing and able to work overtime as required.
Willing and able to travel for training purposes.

Conditions of employment
Reliability Status security clearance

Credit check

Other information
The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity


To be able to manage the number of applicants in this selection process, the hiring organization may choose to use a top-down selection, random selection, or any other
additional qualifications as outlined in the statement of merit criteria in order to determine the number of candidates who will go through the following phase of the assessment.

If after the use of these strategies other needs arise, the hiring organization may
proceed with the evaluation by including candidates who qualified and who obtained a lower passing grade, or by using any other strategy.

In this selection process, we intend to communicate with applicants by email. Please include a valid email address in your application and make sure that this address is functional at all times and that it accepts messages from unknown users. We will use the following address to contact you:

A security check will be administered. Proof of citizenship, proof of education and at least 2 work references with names and applicable phone numbers will be required.

Candidates are entitled to participate in the appointment process in the official language of their choice. Applicants are asked to indicate on their application their preferred official language for each of the following: a) exam, b) correspondence, and c) interview.

If you were educated outside of Canada, you must have your certificates and/or diplomas assessed against Canadian education standards. This will enable you to provide proof of Canadian equivalency when applying for a job in the public service. The public service will accept any Foreign Educational Credentials as long as they are deemed comparable to Canadian standards, through a recognized credential assessment service.

Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.