PERFORMANCE MEASUREMENT ADVISOR
City of Brampton
Ontario
Job Description

PERFORMANCE MEASUREMENT ADVISOR

POSTING NUMBER: 103458

HIRING SALARY RANGE: $78,552.00 - $88,371.00

MAXIMUM OF SALARY RANGE: $98,190.00

AREA OF RESPONSIBILITY:
Reporting to the Manager of Corporate Policy and Performance, this performance measurement professional will support the development and delivery of a comprehensive and integrated Corporate Performance Framework to ensure that all operating departments and functional areas are aligned with City strategy. The role will assist in establishing performance targets based on the City’s Term of Council Priorities and business plans, and facilitate the internal and public reporting of service achievements against targets.. The role will support the organization to identify, monitor, and report on performance measures for the purpose of informing decisions and driving a culture of continuous improvement.

OPERATION SUPPORT

Work with teams across the organization to identify, monitor, and report on Key Performance Indicators (KPIs) using data that is both measurable and meaningful for assessing the extent to which objectives and outcomes are achieved and where areas for improvement are identified.
Assist in the development and implementation of consistent performance measurement practices/standards across the organization.
Conducts assessments and facilitates performance analysis to ensure progress towards achieving effective and efficient programs and services across the organization.
Ensure alignment of divisional and departmental efforts to the City’s 2040 Vision and Term of Council Priorities, operational planning and budgeting processes. Ensure alignment of corresponding performance measures.
Analyze existing and new performance data (quantitative and qualitative) to provide valuable business insights to teams/leaders across the organization.
Support the development of data visualizations, graphs and interactive dashboards to make large datasets coherent in order to better understand patterns.
Support in perfecting the design and implementation of public and internal corporate performance dashboards.
Advise on and use information management techniques to collect, maintain, organize, structure, store, index and find information.
Advise on data collection methods and tools to ensure quality data is being collected and reported on.
Lead projects and initiatives for the team, including the development, implementation, maintenance and continuous improvement of public and internalfacing corporate dashboards.
Ensure all phases of project delivery are performed within standards, timeframes, scope and budget requirements and that project risks are managed.
Build capacity for performance measurement across the organization through knowledge exchange and the development and implementation of learning and development tools and tactics.
Work closely with other performance measurement leads across the organization to align methodologies and client initiatives, and to provide a consistent approach to broader performance management.
Lead and assist in facilitations and consultations with business units across the organization from a performance measurement perspective.

CUSTOMER SERVICE

Provide expert guidance and advice to teams across the corporation (including Department Leadership Teams) on performance measurement and reporting.
Build and strengthen positive relationships with internal and external stakeholders, cross-functional departments, team and management to ensure a thorough understanding of operational needs.
Liaise with external vendors as required
COMMUNICATION AND REPORTING

Provide management with updates and status on issues or concerns relating to performance measurement policies, practices and procedures as required to meet corporate service standards.
Prepare management reports, presentations and general ad hoc information as required accurately by established timelines.
Create and maintain documentation and ensure necessary sign-offs and approvals meet policies and confidentiality.
CORPORATE CONTRIBUTION

Stay current on relevant trends and priorities across the public sector in Ontario and Canada related to strategic planning and performance measurement to gain insight of market trends, current programs, processes, policies and practices to support management and recommend ways to improve business processes, service solutions and best practices.
Maintain knowledge of collective agreements, City policies and practices, legislation, regulations and Standard Operating Procedures (SOPs).
BUDGET SUPPORT

Use of effective resource and expense management at all times to meet corporate policies and guidelines.
TEAMWORK AND COOPERATION

Work well within diverse groups in support of operational goals and objectives.
Demonstrate corporate values at all times.
Participate as a member of cross-functional team.
Provide support/backup as necessary.

SELECTION CRITERIA:
Post-secondary degree or diploma in Economics, Math, Business Administration, Public Administration, related discipline or equivalent.
3-5 years’ experience with data analysis and performance measurement in the context of program-specific and/or enterprise-wide initiatives.
Strong numeracy, statistical analysis, data visualization and data management skills.
Knowledge of statistical and data management software is considered an asset.
Experience in research and survey methods and practices including statistical reliability and validity testing, sample size calculations, statistical power
Knowledge of Key Performance Indicator (KPI) development in order to ensure effective measurement relating to the administration of programs, services and processes.
Ability to organize, evaluate, analyze and present information effectively and concisely both verbally and in writing.
Knowledge of current thinking and best practices related to performance measurement and reporting in the municipal sector an asset.
Strong organizational and project management skills, with familiarity of project management methods and tools.
Ability to provide expert advice to support strategic and operational initiatives.
Strong interpersonal skills to be able to work with senior leadership, staff and key stakeholders across the organization and externally.
Effective facilitation and training skills.
Effective time management skills with the ability to juggle multiple priorities.
Ability to develop and implement timely solutions to complex problems.
Ability to maintain focus, energy, commitment and positive attitude in the face of uncertainty, change and resistance.
Client-centered philosophy and approach.
Proficiency in all MS office applications (Visio, Word, Excel, PowerPoint, Project).

As part of the corporation’s Modernizing Job Evaluation project, this position will undergo an evaluation which may result in a change to the rate of compensation. Any changes affecting this position will be communicated as information becomes available.

Exciting things are happening at the City of Brampton. Watch our Join Our Team video to hear what our employees say about working here. For insight about Brampton’s future, take a peek at what renowned urban planner Larry Beasley has to say.

**Various tests and/or exams may be administered as part of the selection criteria.

Job status: Permanent

Job Type: Non-Union

Applications must be received by: June 28, 2019

Alternate formats will be provided upon request.

If this opportunity matches your interest and experience, please apply online at: www.brampton.ca/employment quoting reference #103458 by June 28, 2019 and complete the attached questionnaire. We thank all applicants; however, only those selected for an interview will be contacted. The successful candidate(s) will be required, as a condition of employment, to execute a written employment agreement. A criminal record search will be required of the successful candidate to verify the absence of a criminal record for which a pardon has not been granted.

Please be advised, the City of Brampton uses email to communicate with their applicants for open job competitions. It is the applicant’s responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time sensitive correspondence via email (i.e. testing bookings, interview dates), it is imperative that applicants check their email regularly. If we do not hear back from applicants, we will assume that you are no longer interested in the Job Competition and your application will be removed from the Competition.

The City is an equal opportunity employer. We are committed to inclusive, barrier-free recruitment and selection processes and work environments. If you are contacted for a job opportunity, please advise the Human Resources Division of any accommodations needed to ensure you have access to a fair and equitable process. Any information received relating to accommodation will be addressed confidentially.