Personal Care Specialist, Montréal (Home-Based)
AmerisourceBergen
Montréal, QC
Are you looking to make a difference in a patient’s life? At AmerisourceBergen, you will find an innovative culture that is patient focused and dedicated to making a difference. As an organization, we are united in our responsibility to create healthier futures.

What you will be doing
15 month contract

POSITION SUMMARY:
Under the direction of the District Manager, The Personal Care Specialist for the Program is responsible for managing specific on- boarding of patients in a given geographical area. The individual will work directly with patients and liaise with Field Case Managers who will work closely with the patients’ physicians to provide proactive and seamless services with respect to the program by assessing the needs of each patient such that the service levels provide a clear differentiating factor between this Program and other patient support programs. The resulting objective of this superior and proactive service will be increased patient enrolment in the program and improved patient outcomes.

PRIMARY DUTIES AND RESPONSIBILITIES:
Be the primary contact person for patients
Be a reimbursement expert in his/her assigned caseload territory.
Ensures coordination of patient services in a timely manner resulting in a quick and continued access to therapy
Performs a welcome call to gather information and introduce each patient to the program
Educates the patient on program services, including but not limited to injection training, pharmacy options, and reimbursement support and adherence card.
Manages all aspects of public and private coverage as well as additional financial assistance if applicable
Regularly Interacts with insurance companies, physician' offices, and healthcare professionals to provide optimal reimbursement support
Works collaboratively with other team members in varying roles, to coordinate the patient journey and ensure patient on-boarding
Coordinates and manage all aspects required in order to obtain and maintain prescription drug coverage for patients
Coordinate cases with insurance companies, physician’ offices and healthcare professionals in order to maximize reimbursement solutions
Ensures coordination of patient services in a timely manner
Acquire in depth knowledge of public/private and federal funding mechanisms.
Coordination of prescriptions (initial and renewal)
Ad hoc duties as assigned
Must be able to work from home and have a home based office space
Office space must accommodate equipment supplied by ABSC
Work environment must accommodate “work-with days” with District Manager

What your background should look like (minimum qualifications)

EXPERIENCE AND EDUCATIONAL REQUIREMENTS:
A post secondary or Associate degree program and/or an equivalent combination of experience and education is required.
Bachelor’s degree an asset
A minimum of three (3) years in public or private third party reimbursement arena, call center setting or pharmaceutical industry in sales, managed care, clinical support, or related experience
A minimum of three (3) years in a Customer Service setting
Knowledge of public, private and federal reimbursement an asset
Previous work using a CRM system an asset
Project management skills
Knowledge of SalesForce.com an asset

MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:
Strong analytical skills including interpretation of regulation and legislation.
Ability to communicate and comprehend medical information
Demonstrated teamwork abilities
Ability to make decisions using sound judgment.
Ability to work autonomously and in a remote setting.
Strong organizational skills, creative problem solving and results oriented.
Ability to manage multiple tasks and priorities at once
Excellent communication skills
Good negotiating skills
Strong attention to detail
Strong sense of urgency
Ability to cope with increases in workload
Ability to communicate effectively with different types of clients
Ability to proficiently use computer and good knowledge of Microsoft Office
Ability to communicate effectively both orally and in writing and in both English and French (oral and written) mandatory

What AmerisourceBergen offers
We offer competitive total rewards compensation. Our commitment to our associates includes benefit programs that are comprehensive, diverse and designed to meet the various needs across our associate population.

About AmerisourceBergen
AmerisourceBergen is a publicly traded Fortune 12 global healthcare solutions company and is one of the world's largest pharmaceutical services companies. Powered by our associates around the world, we provide pharmaceutical products and business solutions that improve access to care. We operate the backbone of the healthcare supply chain. We drive the future of local care delivery. We guide medical innovations to market. We create healthier futures.

Primary LocationCanada-Quebec-Montreal

OrganizationSpecialty Group

JobOperations Jobs

ScheduleFull-time