Supervisor, Parking Enforcement
City of Kingston
Kingston, ON
Opening Statement
Kingston’s vision of being a smart, livable 21st century city is fast becoming reality. History and innovation thrive in our dynamic city located along the beautiful shores of Lake Ontario, an easy drive from Toronto, Ottawa and Montreal, in the heart of eastern Ontario. With a stable and diversified economy that includes global corporations, innovative startups and all levels of government, Kingston’s high quality of life offers access to world-class education and research institutions, advanced healthcare facilities, affordable living and vibrant entertainment and tourism activities.
Position Summary
Reporting to the Manager, Parking Services, the Supervisor, Parking Enforcement is responsible for providing day to day supervision to Parking Services enforcement and administrative staff on customer service matters to ensure efficient and effective management of the parking inventory. The Supervisor will work closely with other divisions within the Transportation Services department to support and promote parking and transportation policy objectives.

Oversee the scheduling of staff, manage attendance, train, support and provide coaching and feedback;

Perform proper follow up to investigations, implement corrective actions, document and implement performance standards, and ensure compliance with legislation, policies and department protocols, while modeling the values of the City of Kingston;

Educate the general public on all by-law related inquires and disputes;

Effectively problem solve situations including dealing with conflict between staff, and between staff and customers;

Apply collective agreement language, policies and procedures and coach staff regarding the same, along with providing ?mentoring to staff to develop skills and competencies;

Work closely with the Customer Service team to ensure consistency in messaging and expedient and appropriate resolution to customer concerns and inquiries.
Qualifications, Competencies
Degree/Diploma in Business, Management, Public Administration or a related field;

3 years of related bylaw enforcement and supervisory experience (preferably in a unionized environment);

Experience dealing with difficult situations and effectively finding solutions to conflict;

Experience monitoring budgets and complying with legislation;

Experience in a public sector setting is preferred;

Must demonstrate corporate competencies of Customer Focus, Teamwork, Results Orientation, Integrity.
Skills, Abilities, Work Demands
Exceptionally strong customer service and interpersonal skills;

Excellent leadership skills with ability to coach, motivate and develop employees;

Excellent communication and organizational skills;

Exceptional conflict resolution skills with the ability to mediate and facilitate effective solutions;

Effective problem solving skills, including to deal with and prioritize numerous complaints;

Strong understanding of strict confidentiality requirements in dealing with complaint resolution and personnel matters;

Sound knowledge of the Occupational Health and Safety Act as well as health and safety practices;

Strong ability to interpret and apply legislation, federal and provincial acts, municipal bylaws, policies and collective agreement language;

Proficient computer skills including with MS Word, Excel, Email (Outlook) and databases;

Ability to meet deadlines under pressure;

Knowledge of AIMS, Cityview and Peoplesoft is a definite asset;

Valid class “G” driver’s licence and access to transportation;

Ability to walk and stand for prolonged periods of time;

Ability to work in inclement weather;

Required to obtain and maintain a satisfactory criminal record check at candidates’ expense.
Closing Statement
Please apply to Career Opportunities at: Your resumé must clearly demonstrate how you meet the requirements of the position. Please upload to your profile, any educational Degrees, Diplomas and/or Certificates that are relevant and required for the position you are applying to. We thank all of those who apply, however, only those selected for further consideration will be contacted. The City of Kingston is committed to fostering a positive and progressive workforce reflecting the citizens we serve. We provide equitable treatment and accommodation to ensure barrier-free employment in accordance with the Ontario Human Rights Code and Accessibility for Ontarians with Disabilities Act. You can request for accommodation related to the protected grounds at any stage of the City's hiring process, i.e., application, assessment and placement. If you are an individual with a disability and you need accommodation in applying for this position, please email us at, quoting the Job Number and the Job Title. If you are invited to participate in the assessment process, we ask that you provide your accommodation needs in advance at that time. Please be advised that you may be requested to provide medical/other documentation to Human Resources to ensure that appropriate accommodation is provided to you. Information collected will be handled in accordance with the Municipal Freedom of Information and Protection of Privacy Act.