Company Description
Located in the heart of Canada's capital next door to the Parliament Buildings, the landmark Fairmont Chateau Laurier hotel in Ottawa is looking to fill a role of Casual Security Agent (Part-Time).
What is in it for you:
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Wonderful company culture - our colleagues are at the heart of all that we do
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Food & Beverage discount of 50% in our restaurants
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Employee benefit card offering discounted rates in Accor worldwide for you and your family
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Learning programs through our academies designed to sharpen your skills
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Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
Job Description
Reporting to the Director, Security & Loss Prevention, you are a Guardian and Protector in ensuring the safety and wellbeing of your fellow employees, guests and visitors. You are attentive, efficient and committed and will ensure your property remains a safe, enjoyable workplace and travel destination. Responsibilities and essential job functions include but are not limited to the following:
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Consistently offer professional, friendly and engaging service
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Patrol 665,000 sq. ft. citing insecurities and fire hazards
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Ensure the overall safety and security of the hotel guests, Colleagues and hotel premises
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Act as a member of the Emergency Response Team, responding in cases of fire, accident, safety concerns and calls for medical assistance
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Ensure that any violations to law or hotel policy is investigated and reported
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Respond to all emergency situations and provide First Aid and C.P.R. as required
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Correct and report any fire hazards or health and safety hazards
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Report and investigate occurrences of accidents, complaints, criminal activity, and crisis situations
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Conduct regular floor patrols, cash counts and crowd control
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Conduct departmental key control audits and maintain key control records
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Maintain computer records of all actions in a Daily Activity Report
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Assist guests regarding hotel facilities in an informative and helpful way
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Follow department policies, procedures and service standards
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Follow all safety policies
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Other duties as assigned
Qualifications
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Previous experience in a Security role required
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College/University certificate, previous security experience
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Smart Serve certification required (updated if necessary)
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Valid Ontario Security Guard License
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High level of physical fitness
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Bilingual in both official languages
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Computer literate in Microsoft Window applications required
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Certification in CPR First Aid required
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University/College degree in a related discipline preferred
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Must possess a professional presentation
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Strong interpersonal and problem solving abilities
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Highly responsible & reliable
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Ability to work well under pressure in a fast paced environment
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Ability to work cohesively with fellow colleagues as part of a team
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Ability to focus attention on guest needs, remaining calm and courteous at all times
Additional Information
Physical Aspects of Position (included but not limited to):
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Frequent sitting throughout shift
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Occasional lifting and carrying up to 20 lbs
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Occasional kneeling, pushing, pulling, lifting