Job Overview
We are seeking a friendly, professional Customer Service Representative to join our team in a part-time to full-time capacity. This role involves engaging with customers via phone and other communication channels to provide exceptional service, resolve inquiries, and promote our products and services. The ideal candidate will possess strong communication skills, and have a passion for helping others. This position offers an opportunity to grow within a dynamic environment, contributing to customer satisfaction and business success.
Responsibilities
- Provide outstanding customer service in a fast-paced retail environment.
- Assist customers with domestic and international shipping.
- Professionally pack items for safe shipment.
- Process courier shipments and mailbox services.
- Operate POS system and handle cash, debit, and credit card transactions.
- Assist customers with printing, photocopying, scanning, laminating, and other document services.
- Answer phone calls and respond to customer inquiries.
- Maintain a clean, organized, and welcoming store.
- Promote UPS Store products and services to meet customer needs.
Experience
- Excellent communication and interpersonal skills.
- Strong attention to detail and organizational skills.
- Comfortable using computers and learning new software.
- Ability to multitask while maintaining accuracy.
- Positive attitude and willingness to learn.
- Retail or customer service experience is an asset.
- Printing or graphic design experience is an asset but not required.
- Ability to lift up to 50 lbs when required
Schedule
- Morning Shift: Monday to Friday
- Additional weekend hours may be available based on business needs.
- Opportunity to transition from part-time to full-time for the right candidat
Pay: $15.50-$16.50 per hour
Work Location: In person
