All-Risks Insurance Brokers Limited is a full-service insurance brokerage offering a broad array of property, casualty, life, health and investment products and services to the residents of Ontario. We offer our customers a choice of high-quality insurance products from a number of reputable and financially secure insurance companies in a friendly and courteous environment.
Description
We’re growing our brokerage and looking for a strong Service Manager to help lead and support our personal and commercial lines service operations in Kitchener.
We’re building a fast-moving brokerage with momentum, structure and high standards.
We want someone who:
Takes ownership
Thinks proactively
Helps create systems and efficiencies
Can lead by example
Understands both client experience and operational excellence
Wants to be part of building something bigger long term
About Us
We are a locally owned and operated brokerage focused heavily on relationship-driven insurance solutions for individuals, families and businesses across Ontario.
Our office continues to expand in commercial insurance, while maintaining a strong foundation in personal lines. We move quickly, work collaboratively and genuinely care about our clients and our team.
Responsibilities
Oversee day-to-day service operations
Support and mentor service team members
Assist with workflow management and file handling
Review renewals and remarketing opportunities
Ensure documentation and brokerage standards are maintained
Handle escalated client situations professionally
Work closely with producers and leadership to improve efficiencies
Assist with training and onboarding processes
Maintain strong insurer and underwriting relationships
Help create a scalable, process-driven service department
Ideal Candidate
RIBO Licensed minimum 3–5 years
Strong understanding of personal lines (commercial experience is a major asset)
Organized and detail-oriented
Comfortable working in a fast-paced environment
Positive attitude with leadership qualities
Strong communication and problem-solving skills
Experience with broker management systems and insurer portals
Someone who wants long-term growth and leadership opportunities
What We Offer
Competitive compensation
Leadership growth opportunities
Supportive team environment
Flexibility and autonomy
Ongoing development and training
Opportunity to help shape the future direction of the brokerage
About All-Risks Insurance Brokers Limited
All-Risks was formed in 1954, incorporated in 1963 and we have been providing quality products and services ever since. It has been our innovative and fresh outlook on the insurance industry that has helped us grow and be a leader of the industry standard to both our clients and insurer partners alike.
- Only qualified applicants will be contacted.
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POSITION HIGHLIGHTS
City: Kitchener
Job Type: Permanent
Education Required: RIBO, Insurance License
Languages Required: English
Minimum Experience Required: 3-5 years
Expertise Area: Broker - Producer
Training: On the job training provided
