Job Overview:
We are seeking a friendly and professional Front Desk Agent to join our team. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and ensuring a positive experience for all visitors. If you have a passion for hospitality and enjoy working in a fast-paced environment, we would love to hear from you.
Responsibilities:
- Greet guests with a warm and welcoming demeanor
- Check-in and check-out guests efficiently and accurately
- Answer phone calls and respond to guest inquiries
- Provide information about hotel facilities, services, and local attractions
- Handle guest requests and resolve any issues or complaints promptly
- Assist with night audit procedures as needed
- Maintain cleanliness and organization at the front desk area
- Collaborate with other hotel departments to ensure guest satisfaction
- Uphold high standards of professionalism and customer service at all times
-Perform other related duties assigned by management.
Qualifications:
- Previous experience in the hospitality industry is preferred
- Excellent phone etiquette and communication skills
- Knowledge of night audit procedures is a plus
- Strong organizational skills with attention to detail
- Ability to multitask and prioritize tasks effectively
- Proficiency in using computer systems and hotel management software
- Multilingual or bilingual skills are an asset
- Strong problem-solving abilities and the ability to remain calm under pressure
- A friendly and outgoing personality with a genuine desire to assist guests
Join our team of dedicated professionals who are committed to providing exceptional service to our guests. We offer competitive compensation, opportunities for career advancement, and a supportive work environment. Apply today to become part of our dynamic team as a Front Desk Agent.
Job Types: Full-time, Part-time
Pay: From $20.00 per hour
Benefits:
- Dental care
- Extended health care
- Life insurance
- On-site parking
Application question(s):
- Are you currently in Port Hardy or its adjacent communities?
Experience:
- Customer service: 1 year (preferred)
Work Location: In person
