Full-Time Guest Service Agent
Join the Team at Sundial Hotel
At Sundial Hotel, we pride ourselves on delivering authentic mountain hospitality while creating an exceptional workplace for our team members.
About the Role
As a Guest Services Agent, you will serve as an ambassador for Sundial Hotel, delivering exceptional service to our guests and owners at every interaction. This role combines Front Desk, Reservations, Concierge, and Valet responsibilities and is ideal for someone who enjoys variety and thrives in a fast-paced environment.
What we Offer
-
$22.00 per hour plus commission opportunities
-
Subsidized staff housing available
-
Summer & Winter seasonal bonus
-
Free on-site staff parking in Whistler Village
-
Bike storage in summer with ski & snowboard storage in the winter
-
Opportunities for career growth and development
-
A supportive and team-oriented workplace in one of Canada's premier resort destinations
Key Responsibilities
-
Deliver exceptional guest service from arrival to departure while creating memorable experiences by anticipating guest needs and exceeding expectations.
-
Assist guests with activity bookings, dining recommendations, transportation arrangements, and local area information
-
Respond to guest inquiries by phone, email, and in person
-
Resolve guest concerns professionally and efficiently
-
Complete guest check-ins and check-outs accurately and efficiently
-
Process reservations, modifications, payments, and daily transactions
-
Review reservation details and prepare for guest arrivals and special requests
-
Communicate effectively with all hotel departments to ensure seamless guest experiences
-
Maintain a clean, safe, and welcoming front-of-house environment
-
Follow all safety procedures and emergency protocols
-
Ensure hotel safety standards, emergency procedures, and property presentation are maintained.
** The responsibilities outlined above represent key areas of the role. However, flexibility and a willingness to assist in other areas of hotel operations are essential, and additional responsibilities may be assigned as business needs require.
What We are Looking For
-
Previous hotel or customer service experience is an asset
-
Exceptional communication, problem-solving, and organizational skills
-
Ability to thrive in a fast-paced environment
-
Positive attitude and strong attention to detail
-
Availability to work evenings, weekends, and holidays
