Job Summary
The Program Assistant supports the daily operations of the Mental Health Program by providing administrative, client service, and systems support. Key responsibilities include managing front-line administrative functions such as client registration, reception, appointment scheduling, and general clerical duties. Supporting the effective use of program systems, including maintaining accurate and up-to-date information within CRMS software. Coordinating and monitoring client flow to ensure efficient and organized service delivery throughout the program.
Qualifications and Experience:
- Health Services Office Administration diploma or equivalent.
- Medical terminology course required.
- Three years’ experience in an administrative position with Healthcare/Mental Health preferred.
- Completion of NVCI (Nonviolent Crisis Intervention) or MOAB (Management of Aggressive Behaviours) training or equivalent preferred.
Skills and Abilities
- Demonstrated computer literacy with Microsoft Office (Word, Outlook and Excel).
- Accurate keyboarding skills (minimum 50 wpm).
- Ability to complete physician OHIP billing
- Proven proficiency in registration system software and booking functions.
- Demonstrate excellence in communication, customer service, teamwork, collaboration, problem solving, individual leadership and safety awareness.
- Superior interpersonal and problem-solving skills.
- Demonstrated appreciation and respect for protocol, professionalism, confidentiality and attention to detail.
- Proven ability to manage escalating situations specifically related to mental health.
- Excellent organizational skills and an ability to prioritize the workload and multi-task.
- Ability to work efficiently independently and in a teamwork environment.
- It is the responsibility of all employees to work in a safe manner and promote health and safety in the workplace.
- Models behaviour that is aligned with the values of Stevenson Memorial Hospital.
Our Values
Models behaviour that is aligned with the values of Stevenson Memorial Hospital.
- Integrity - We adhere to the highest ethical principles
- Compassion - We respond to our patients’ needs with empathy
- Accountability - We are accountable to one another and to our community
- Respect - We embrace the diversity of our patients, staff and community
- Excellence - We support a culture of distinction
Hours of Work: In order to provide the necessary patient care, our operations run 24/7. There is the expectation that you are available to work weekdays, weekends and all shifts.
This is a replacement position. Applications will be accepted until position is filled.
Other: Stevenson Memorial Hospital is committed to a culture of equity, inclusion, diversity and anti-racism. We are committed to attracting, engaging and developing a workforce that reflects the diverse communities we serve. We welcome and encourage applications from all qualified applicants. We encourage all qualified individuals to apply including visible minorities, Indigenous peoples, persons with disabilities, LGBTQ2s+ persons, and anyone else who will contribute to a diverse workplace.
Accommodations for persons with disabilities required during the recruitment process are available upon request by notifying Human Resources at (705) 434-3377 ext 3354.
As part of our mandatory screening process, SMH will require professional references, verification of academic training and professional accreditation along with a current vulnerable sector screening check. (or Criminal Record Check – dependent on role.)
Please note that while this job is posted on Stevenson Memorial Hospital's career page, it may also appear on third-party job boards. These external platforms may use automated tools, including artificial intelligence, for candidate screening and matching. We do not control or influence these processes. To ensure your application is reviewed by our team, we recommend applying directly through our Stevenson Memorial Hospital careers site.
