As a Server at The Woods you will be responsible for offering professional and friendly service to all guests in a restaurant setting, while providing expert knowledge of the full food and beverage menu. Servers are required to follow the sequence of service to provide consistent and efficient service to all guests. Successful applicants will also be required to follow BC liquor laws and participate in the daily ID Pledge, stating that you will ask for two pieces of identification from anyone who looks under the age of 40 who is asking for alcohol.
Duties and responsibilities:
Greeting guests in a professional, friendly and timely manner, and building rapport by asking questions and initiating conversation
Maintaining full knowledge of the menu including daily features and beverages
Taking guest orders, ringing them though correctly, and expediting the orders from the kitchen in a presentable and timely manner according to the sequence of service (up to a ten table section)
Assisting other servers in the clearing/resetting/running of food as needed
Offering suggestions to guests by using suggestive selling techniques
Ensuring all areas of the restaurant are clean and presentable at all times
Maintaining excellent communication with all team members to ensure quality service
Performing all side work duties as assigned
Clearing tables promptly when guests have completed their meals or beverages
Responding to guests who are dissatisfied and notifying a Manager as soon as possible if you cannot resolve the issue
Following opening, closing and daily ongoing procedures and checklists
Reporting for work on time
Maintaining a high standard of personal appearance and grooming, including wearing the correct uniform/footwear and name tag while working
Position requirements/skills:
Must have a valid Serving it Right Certificate or equivalent by the first day of employment (dated on or after October 18, 2018)
Required to work flexible hours including nights, weekends and holidays, and may be required to work overtime
Three years of experience working as a server in a restaurant setting
Ability to work well under pressure in a fast-paced environment
Experience using POS and payment systems
Experience working with cash floats and balancing end-of-day sales
Knowledge of SWP, SJP & WHMIS
Understanding of Duty of Care as it relates to the responsible service of alcohol
Physical demands:
Spend significant portion of time spent standing and walking.
Lift up to 50lbs multiple times a day
Ability to carry trays of beverages and three plates
Location: Big White Ski Resort