Event Operations Manager
JW Marriott The Rosseau Muskoka
Huntsville, ON

Role Summary

The Event Operations Manager oversees all onsite details for executing group events and troubleshoots event problems. Reporting to the Food & Beverage Director, this role serves as a liaison and contact person for coordinating details of events with clients, outside vendors, meeting planners and others involved in events.

Accountabilities

  • Design, confirm and communicate room layouts and set up requirements for special events
  • Effective and efficient administration and supervision of the event operations associates and functions of event operations
  • Provide leadership and support to the red coat supervisors and leads
  • Maintain service standards and enhance quality of service and offerings, in partnership with the food & beverage director
  • Establish, communicate, train and monitor event operation procedures
  • Hire, train, coach and develop a successful and enthusiastic team of front of house associates engaging in performance management and positive counseling as needed
  • Manage scheduling in accordance with employment policies and budget targets
  • Ensure that all time management and payroll processes are carried out in an accurate and timely manner
  • Assist in development of wine ambassador program through developing relationships with key suppliers, in alignment with business plan
  • Assist in development and implementation of department orientation and training
  • Assist in the development of the event operations operating budget and administer on an ongoing basis by monitoring and tracking expenses
  • Assist in the planning, execution and follow up on special events, group functions, and weddings
  • Serve as an individual contributor and department role model by performing technical or functional job duties
  • Work with red coat supervisors to ensure that hourly associates clearly understand their job roles, responsibilities, and performance expectations
  • Address guest concerns, requests, or issues
  • Complete scheduled inventories, stock and requisition necessary supplies
  • Collaborate with red coat supervisors and leads to develop and carry-out ideas and procedures
  • Ensure that department goals are communicated, understood, and met by hourly associates
  • Coordinate tasks and work with other departments to ensure that the department runs efficiently
  • Prepare and conduct performance reviews of associates
  • Conduct regular walk-through to ensure that all function area and back-of-house areas are clean and meet required standards
  • Responsible for event operation compliance with the quality audit components and creates action plans for the department for event satisfaction improvement
  • Administrative duties including weekly schedule and payroll reports, event order maintenance and organization, and banquet function-billing procedures
  • Coach and develop associates through career development and advancement opportunities
  • Compliance with all safety regulations of assigned tasks, and ensure a clean and safe working environment with active participation in the health and safety program
  • Adhere to all environmental policies and programs as required
  • Other duties as assigned

Requirements

  • Diploma or Degree in Tourism or Hospitality
  • 2 years of Food & Beverage leadership experience in a resort or hospitality setting
  • 1 year of Banquet leadership experience
  • Proven fluency in MS Office tools (Word, Excel, and Outlook)
  • Comprehensive knowledge of fine food wines and service
  • Proven track record in developing and maintaining service standards
  • Previous experience administering an operating budget and managing operating/labour costs
  • Post-secondary degree, diploma or certificate in related field an asset

Working Conditions

  • Must be able to work flexible hours including evenings, weekends and holidays
  • Required to move, lift, carry, pull and place objects weighing less than or equal to 50 pounds without assistance
  • Stand, sit or walk for an extended period of time or for an entire shift

JW Marriott The Rosseau Muskoka is an equal opportunity employer. We are committed to inclusive, barrier-free recruitment and selection processes and work environment in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). The Human Resources department will work with applicants requesting accommodations at any stage of the hiring process.

JW Marriott The Rosseau Muskoka is committed to building a more diverse workplace and encourages all qualified applicants to apply.

Job Type: Full-time

Experience:

  • banquet management leadership: 1 year (Preferred)
  • food and beverage leadership: 2 years (Preferred)