Case Worker, Manitoba
Canadian Red Cross
Winnipeg, MB
Status: Temporary Full-Time (6 months)

JOB SUMMARY

The incumbent will work with individual beneficiaries that were affected by a disaster, assessing their needs and capacity, and in turn, offering the appropriate assistance program in accordance with CRCS Fundamental Principles and the Mission, Disaster Management Standards and approved budgets. Casework may be conducted virtually and/or in-person.

RESPONSIBILITIES/ACTIVITIES

Responsibility 1. Support and Assistance to Beneficiaries through Case Management

Activities

  • Assess beneficiary needs to determine immediate, short and long-term needs including pro-active follow up where appropriate;
  • Provide appropriate services as assigned, based on Red Cross Disaster Management Standards, tools and processes as indicated by Provincial/National direction;
  • Provide the appropriate payment modality for approved assistance based on the beneficiary’s needs
  • Identify gaps in the beneficiary’s ability to provide for their basic needs and refer more challenging/complex cases to the Case Management Supervisor;
  • Contribute toward the establishment of a safe & secure working environment and spaces supporting different populations;
  • Refer beneficiaries in need of support to appropriate service providers outlined within the operation’s referral network;
  • Identify and report emerging trends related to individual’s wellbeing and community capacity to the Case Management Supervisor to inform recovery programming;
  • Communicate and report progress, as appropriate, to the Case Management Supervisor;
  • Recognize and apply practical care and support to affected beneficiaries and personnel in all interactions;
  • Participate in and contribute to team based case management activities to provide a coordinated effort in meeting the needs of the most vulnerable in the affected community; and
  • Work with Safety and Wellbeing (SWB) personnel on the management of complex cases, referral mechanisms, and community based support structures as required.
Responsibility 2. Reporting, Administration and Records Management

Activities

  • Complete necessary paperwork and maintain confidential case files as per CRC standards using applicable systems and tools;
  • Maintain timely and accurate data base records and responsible for filing program records;
  • Ensure file processing and beneficiary follow-up is completed in accordance with case management guidelines;
  • Follow established procedures with accurate attention to detail;
  • Perform office duties such as data entry, photocopying, faxing & scanning;
  • Participate in and contribute to planned internal briefings/debriefings and meetings as requested.
Additional duties:
  • Participate in disaster planning, preparation and response as required.
  • Participate in any applicable training, orientations or exercises as required.
  • Perform other duties as required.
  • Integrates volunteer resources within the scope of responsibilities, as required.
  • Contributes to a healthy and safe working environment.
QUALIFICATIONS

The incumbent must have the commitment of the Fundamental Principles of the Red Cross Movement and model the core competencies of the CRCS: team excellence, service excellence, accountability and results focused.

  • This position requires a satisfactory Criminal Records Check required and satisfactory vulnerable sector check or a satisfactory Enhanced Police Information Check (EPIC)
  • If driving for society business; a valid driver's license is required with a satisfactory drivers’ abstract.
EDUCATION AND EXPERIENCE

  • A college diploma in a related field and 1-3 years related experience in casework or community engagement, or a combination;
  • Knowledge or experience in Social Service, Social Work, Counseling, Teaching or related certified professions an asset;
  • Experience working in difficult and stressful working conditions;
  • Experience in emergency management an asset;
  • Understanding of Red Cross role in disaster response;
  • Experience using database systems. Knowledge of Microsoft Dynamics CRM would be an asset;
  • Current First Aid certification or willingness to take training.
SKILLS AND ABILITIES

  • Language requirements: must be able to read, write and deliver services as appropriate to the operation in English or French. Additional languages considered an asset.
  • Customer Service Skills: provide comfort and care, patience in dealing with upset beneficiaries, active listening to understanding needs, finding solutions and good communication so the beneficiary understands the services available and how to obtain the services. Well-developed listening, assessments and complex problem solving skills required.
  • Communication skills: verbal and non-verbal cues, active listening, clearly able to explain self and confirm the understanding from the beneficiary. In cases of contact center casework: ability to learn and operate contact center type telephones;
  • Attention to detail: accuracy in completing forms, giving information, completing necessary paperwork. Strong organizational skills.
  • Team Work: Ability to work well within a team: share information, be helpful, respectful, approachable, and build strong relationships.
  • Dependable: timely, takes initiative and ownership of work, completes tasks without being asked or with little supervision. Dependable and ability to work well under pressure with minimum supervision;
  • Data entry: able to work at a high level of accuracy, speed and confidence in the applicable data bases, Excel and other computer applications.
  • Remains calm in a crisis: Not to let emotions take over, remain professional, stay positive and act confidently.
WORKING CONDITIONS

  • The majority of the work is performed in an environment which is mostly clean and comfortable.
  • Potential for responding in disaster areas, as well as difficult and unstable conditions (environmental, physical, social, etc.) and uncomfortable conditions (noise, odours, smoke, humidity, vulnerable beneficiaries). These stressful rapidly changing environments with limited information to make decisions have the potential to affect the physical and psychological state of the responders on site.
  • If working in a response site, health and safety considerations will be outlined prior to the assignment.
  • Ability to respond during non-traditional hours (i.e. late nights or weekends) and long hours of work in a demanding context.
  • Ability to respond in local community (3 days minimum) and outside of their community (10 days minimum)
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