Customer Service Agent - Property and Casualty Insurance
Mississauga, ON
Desjardins Group is the largest cooperative financial group in Canada, and one of the largest employers in the country. It offers a full range of financial products and services and is home to a wealth of expertise in property and casualty insurance, life and health insurance, wealth management, services for businesses of all sizes, securities brokerage, asset management, venture capital, and secure, leading-edge virtual access methods.

Job Level


As a property and casualty insurance agent, you help serve, prospect for, solicit, and develop and maintain business relationships with members and clients. You help sell general insurance products and services through multiple distribution channels based on member/client needs and current strategies and practices.

You promote and sell property and casualty coverage to individual clients. You analyze member/client needs and use your persuasive skills to help them choose the right coverage. You ensure member/client satisfaction and service quality in accordance with the organization’s standards and procedures.

You help develop and maintain business relationships, analyze member/client needs and develop custom solutions. You help develop solutions using your analytical skills and discipline-specific knowledge. The ability to learn quickly and use technology effectively is essential.

You assist current and potential members and clients. You represent the organization and help negotiate agreements with clients.

Additional responsibilities

Upon receiving a call, assists clients by applying changes, cancellations and updates to the contract, taking care to meet the client's needs effectively, while advising and educating in order to ensure the client's complete satisfaction and retention.
Establishes personalized telephone contact with the client. Creates a climate of trust conducive to the sale of a home or auto insurance policy. Educates and advises our clients on our products, while adhering to the company's underwriting policies.
Offers and promotes additional services and refers opportunities to other Desjardins Group partners.
Seizes all sales opportunities, solicitation and product offers.

Other working conditions

Schedule : Monday to Friday : 8:00 a.m. to 8:00 p.m and Saturday : 8:00 a.m. to 4:00 p.m. (for 35 hours with possibility to do overtime as required)
Number of jobs available : 14
All new hires must be available for a mandatory 12 week training period and successfully pass the licensing exam.


College diploma in a related field
A minimum of two years of relevant experience

Please note that other combinaisons of qualifications and relevant experience may be considered

RIBO/ OTL License (an asset)
For vacant positions available in Quebec, please note that knowledge of French is required

Desjardins Cross-sector skills

Accountability, Collaborates, Customer Focus, Innovation

Key competencies for the job

Nimble learning, Persuades, Tech savvy

Work Location

3 Robert Speck Parkway Mississauga

Trade Union

Non Syndiqué

Unposting Date


Job Family

Member/client sales and service (FG)