MEMBER EXPERIENCE COORDINATOR & FRONT DESK CONCIERGE
Pure Motivation Fitness | Vaughan, ON
Full-Time (40 Hours/Week)
Immediate Start
Before You Apply (Please Read)
This position is ONLY for applicants who meet ALL of the following requirements.
✅ Live in Vaughan, Maple, Woodbridge, Thornhill, Richmond Hill or King City
✅ Have reliable transportation and a valid driver's licence
✅ Speak, read and write fluent English
✅ Available to work 40 hours per week
✅ NOT returning to school or attending college/university during the next 12 months
✅ Available to begin immediately
✅ Have at least 1-2 years of receptionist, administrative, concierge or customer service experience
If you do not meet all of the above requirements, please do not apply.
About PMF
Pure Motivation Fitness is one of Vaughan's premier boutique fitness studios, serving busy professionals and families throughout York Region since 2006.
Our reputation has been built on exceptional customer service, professionalism and creating an experience that members cannot find anywhere else.
We are looking for someone who enjoys helping people, loves staying organized, and takes pride in creating an outstanding first impression.
What You'll Be Responsible For
As our Front Desk Concierge, you are the first and last impression every member experiences.
Your responsibilities include:
- Greeting members and guests professionally
- Managing reception and daily studio operations
- Answering phones and booking appointments
- Confirming appointments and following up with members
- Member retention and outbound relationship calls
- Administrative support and data entry
- Processing payments and member agreements
- Keeping the reception area and studio presentation at a five-star level
- Supporting social media posting
- Assisting with retail sales and studio tours
- Inventory and office organization
WORK SCHEDULE:
Monday - Thursday : 1:00 PM - 9:00 PM
Friday: 9:30 AM - 6:00 PM
40 Hours Per Week
We're looking for someone who is:
✔ Friendly and confident
✔ Exceptionally organized
✔ Professional in appearance
✔ Comfortable speaking with clients all day
✔ Detail-oriented
✔ Reliable
✔ Comfortable learning new software
✔ Passionate about health and fitness
REQUIRED QUALIFICATIONS:
- Minimum 1-2 years receptionist, concierge or administrative experience
- Fluent English (spoken and written)
- Valid driver's licence and reliable vehicle
- Comfortable using Microsoft Office, Google Workspace and email
- Able to multitask in a fast-paced environment
- Must currently reside in York Region
COMPENSATION & BENEFITS:
- $17.60/hour during training & onboarding
- $18.50-$19.00/hour after successful onboarding
- Performance reviews after 90 days
- Health Spending Account after 10 months (Dental, Eye exam & Medications)
- Complimentary PMF Membership ($1,800 value)
- Family Membership Discounts
- Long-term growth opportunities
HOW TO APPLY & FAST-TRACK YOUR INTERVIEW
To help us get to know you beyond your resume, applicants who submit the following information will receive priority consideration and may be invited directly to an in-person interview.
Please email the following:
✔ Your Resume
✔ A Short Cover Letter
✔ A 60–90 Second Introduction Video (recorded on your phone is perfectly fine) telling us:
- Who you are
- Why you're interested in joining Pure Motivation Fitness
- Why you believe you'd be a great fit for our team
Please send your application to:
Francesca Giankoulas at [email protected]
Please note: Due to the volume of applications we receive, only candidates who meet the required qualifications and complete our screening questions will be considered for an interview.
Applicants who submit all three items (resume, cover letter, and video) will receive priority review and may be contacted for an in-person interview much sooner than applicants who submit a resume alone.
Pay: $18.50-$19.00 per hour
Benefits:
- Dental care
- Extended health care
- Flexible schedule
- On-site parking
- Vision care
Experience:
- Customer service: 2 years (required)
Language:
- Fluent in writing, reading & speaking English (required)
Work Location: In person
