Client Services Coordinator
York Region
Newmarket, ON
Reporting to the Supervisor, Events Management and Customer Support Services, is responsible for tasks related to creating, updating and issuing preventative maintenance work orders and tenant service requests for all facilities owned and operated by the Region, and supporting all areas of the Property Services Branch including leasing and landlord requests, special event requests, maintenance, repairs and services, security requests, Capital requests and tenant and staff enquiries.

  • Responds in a timely manner and in accordance with customer service standards to on-line, telephone and e-mail requests, from the public, employees and tenants requesting maintenance repairs; identifies the nature of the problem and completes the maintenance request and work order forms specifying the work to be performed, assessing urgency of requests and appropriate action.
  • Coordinates response to emergency situations/critical building alarms and determines appropriate action.
  • Coordinates the information and development of preventative maintenance program.
  • Creates, issues and coordinates work orders on Computerized Maintenance Management System (CMMS) from requests, assigns to appropriate area(s) and follows up to ensure completion of all work orders; coordinates work orders for Operations and Maintenance, Security and Life Safety, Contracted Facilities Services, Leasing and Administration and Capital Projects.
  • Answers enquiries concerning property related matters such as lighting, heating and/or janitorial concerns.
  • Coordinates information concerning after hour activities and other events in all facilities and determines action/response.
  • Operates and maintains CMMS database by creating and reviewing work orders, ensuring accuracy; authorizes access for Branch staff or client groups and distributes reports, as required.
  • Administers and updates calendars for Operations staff on a daily basis.
  • Liaises with Department/building designates on work order processes and established procedures.
  • Successful completion of a Community College Diploma in Property Management, Business Administration or related field or approved equivalent combination of education and experience.
  • Minimum three (3) years demonstrated experience delivering service to clients in a property maintenance and leasing environment.
  • Experience with a Computerized Maintenance Management System in developing preventative maintenance programs.
  • Experience in drafting/editing reports/correspondence, maintaining/updating hard copy and electronic records management systems.
  • Knowledge of service request and work order procedures and leasing/landlord administration procedures.
  • Knowledge of building components and systems.
  • Knowledge and demonstrated ability in corporate core competencies including communication, innovation, teamwork and collaboration, and personal ownership.
  • Computer literacy using MS Office software applications including intermediate proficiency in word processing, spreadsheet, presentation, scheduling and database applications and content management software.
  • Mathematical aptitude to complete accurate calculations.
  • Ability to exercise good judgement in responding to enquiries or emergency situations from a wide variety of internal and external contacts.
  • Ability to work outside normal working hours, as required.
Please apply online by June 19, 2019 at 4:30 p.m. We thank all candidates for their interest, however only those selected for an interview will be contacted via email.