Company Overview
Canadian Tire Corporation, Limited (“CTC”) is a highly respected and innovative leader in retail, boasting a diverse portfolio of brands and a widespread presence across the country. With numerous retail locations, robust e-commerce platforms, and forward-thinking merchandising strategies, CTC is dedicated to enhancing the shopping experience and making life better for customers nationwide.
The Opportunity
The front end is one of the busiest and most visible areas of our store—and we are looking for a confident, positive and people-focused leader to take ownership of it.
We want someone who genuinely enjoys working with people: a friendly, approachable manager who builds strong teams, creates an upbeat work environment and handles customers professionally—even when situations are challenging. The right person will be visible, engaged and enthusiastic, with the ability to make both employees and customers feel welcomed, heard and supported.
As our Front End Manager, you will lead the Cashier and Customer Service teams, shape the experience our customers receive, and ensure the department operates efficiently and consistently. You will build a team that is friendly and helpful while also holding employees accountable for their performance, attendance, cash-handling responsibilities, and adherence to store policies.
This is an excellent opportunity for an experienced retail leader who enjoys bringing out the best in people, improving operations, solving problems and creating a positive customer experience. You will also oversee several of our community and charitable initiatives, helping your team make a meaningful impact beyond the store.
Canadian Tire has been one of Canada’s most recognized and trusted retailers for more than 100 years. Our store is locally owned and operated, allowing us to combine the resources of a national brand with the personal connection of a community business.
Compensation
$21.84–$29.16 per hour, depending on relevant experience. We offer a clear, structured pay scale with opportunities for wage progression as employees gain experience and demonstrate continued performance in the role.
What We Offer
- A welcoming, supportive and team-oriented work environment
- Regular staff appreciation events and activities for employees and their families
- Opportunities for continued career growth
- Profit-sharing
- Employee discount
- Comprehensive group benefit plan
- Ongoing training and professional development
- A diverse, inclusive and safe working environment
- A workplace that values work-life balance
- On-site parking and nearby public transportation
- The opportunity to work for a locally owned business
- The opportunity to support charitable and community initiatives
- And more!
Key Responsibilities
Customer Service and Experience
- Lead by example in creating a friendly, welcoming and positive experience for every customer.
- Lead the Cashier and Customer Service teams in delivering consistently friendly, efficient and knowledgeable service.
- Build genuine connections with customers and employees while maintaining professionalism and sound judgment.
- Set clear customer-service expectations and ensure they are consistently maintained.
- Provide visible and approachable leadership at the front end, particularly during busy periods.
- Handle escalated customer concerns calmly and professionally, working toward fair, timely and policy-aligned resolutions.
- Monitor customer feedback, service metrics and customer-experience results to identify trends and opportunities for improvement.
- Develop and implement practical action plans to improve service and department performance.
- Ensure the checkout and Customer Service areas are clean, organized, adequately staffed and ready to serve customers.
Team Leadership and Accountability
- Create an upbeat, respectful and collaborative environment where employees enjoy coming to work and feel like part of a team.
- Build strong working relationships with employees and take the time to understand, motivate and develop each team member.
- Onboard, train, coach and develop front-end employees.
- Establish clear expectations and hold the entire team accountable for following departmental procedures and company policies.
- Ensure policies—including returns, exchanges, cash handling, privacy, loss prevention and customer-service procedures—are applied accurately and consistently.
- Address performance, conduct and attendance concerns promptly, professionally and fairly.
- Provide regular coaching, constructive feedback and meaningful recognition.
- Conduct team meetings and shift huddles to communicate priorities, review results, celebrate successes and address challenges.
- Foster a supportive workplace while ensuring employees understand that expectations and policies must be followed.
- Work closely with HR and the Management Team on employee engagement, training, performance management and recognition initiatives.
Department Operations
- Take ownership of the day-to-day performance and operation of the front end.
- Plan and manage daily and weekly departmental activities, priorities and objectives.
- Prepare effective employee schedules that meet business needs while remaining within labour-budget guidelines.
- Monitor customer traffic and adjust coverage to maintain efficient checkout lines and service levels.
- Ensure cash-handling, cash-balancing and loss-prevention procedures are completed accurately and consistently.
- Follow up on assigned tasks and ensure employees complete their responsibilities.
- Provide assistance and backup to Cashiers and Customer Service Representatives when required.
- Participate in store opening and closing responsibilities.
- Ensure compliance with occupational health and safety requirements.
- Collaborate with other department managers to support store-wide priorities and provide a consistent customer experience.
Community Relations and Fundraising
- Oversee the store’s community and charitable programs, including Jumpstart, Fix-A-Heart and other fundraising initiatives.
- Coordinate and respond to community sponsorship and donation requests in accordance with store guidelines.
- Develop engaging ways to motivate employees and customers to support fundraising campaigns.
- Establish fundraising goals, monitor results and keep the team informed of its progress.
- Build enthusiasm around community initiatives and recognize the team’s contributions and achievements.
What You Bring
- At least five years of retail management or supervisory experience, preferably in a front-end, customer-service or similar operational role.
- A warm, friendly and outgoing personality with a genuine enjoyment of working with people.
- A proven ability to build engaged, cooperative and high-performing teams.
- A leadership style that combines positivity and approachability with clear expectations and accountability.
- The ability to remain calm, respectful and professional when handling difficult customers or challenging employee situations.
- Strong customer-service, communication and conflict-resolution skills.
- The confidence to address performance concerns and consistently enforce store policies, even during challenging interactions.
- Strong planning, organization, delegation and follow-up skills.
- Experience scheduling employees and managing labour within budget guidelines.
- The ability to coach, motivate and develop employees with different personalities and levels of experience.
- Sound judgment and the ability to make timely, practical and sometimes difficult decisions.
- Strong problem-solving skills and the ability to remain composed in a fast-paced environment.
- Strong computer skills.
- Availability to work a combination of days, evenings, weekends and holidays.
- The ability to meet the physical demands of the role, including standing and walking for extended periods.
Ready to Join Our Team?
If you are a positive, people-focused leader who loves building great teams and creating excellent customer experiences, we would love to hear from you—apply today!
Have questions about the position? Please feel free to reach out. We are happy to tell you more about the role and what it is like to be part of our team.
Pay: $21.84-$29.16 per hour
Benefits:
- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Store discount
Experience:
- Retail Management or Supervisory: 5 years (required)
- Cashiering: 3 years (preferred)
Work Location: In person
