THIS IS A MATERNITY LEAVE COVERAGE POSITION
Advanced Respiratory Care Network is currently seeking a qualified candidate to complement our great team. We are a very busy Respiratory Clinic that is looking for an experienced Referral Coordinator for our Sherwood Park clinic to start immediately. Full time Monday - Friday 8:00 am to 5:00 pm, no evenings or weekends required.
This position will appeal to a motivated and attention to detail individual who has previous medical reception and customer service experience in a medical office.
Daily duties and responsibilities include:
- Answering a busy multi-line phone system efficiently and professionally
- Directing incoming phone calls from referral sources including scheduling, referral, and follow-up calls.
- Patient bookings for multiple locations and schedules working within deadlines.
- Answering and directing incoming faxed documents to appropriate departments.
- Working closely with the team to assist with all duties and responsibilities of the department.
- Preparing referrals for provider appointments by reviewing referral source documents, contacting referral sources, scheduling appointments, and preparing referral files for follow-up calls.
- Data entry, scanning and linking into EMR (HealthQuest) system
- Other duties as assigned by management team.
Required Skills:
- Strong phone manner dealing with a busy multi-line phone system in a professional manner
- Excellent data entry skills
- Must enjoy customer service, and interacting with patients on the phone and in person
- Administrative experience with excellent attention to detail
- Proficient in Microsoft Office Suite (Excel, Word, Outlook) with the ability to learn new software as needed.
- Ability to work independently with minimal supervision or as a team player depending on the situation.
- Ability to work under pressure and meet deadlines with or without direct supervision.
- Strong organizational skills with the ability to multi-task and prioritize work in a fast-paced environment.
- Experience using Health Quest EMR preferred.
- Exceptional written and verbal communication skills with the ability to effectively interact with physicians, patients, providers, staff members, vendors, insurance companies, and the public.
Candidates familiar with HealthQuest EMR and 1+ year medical reception experience on a multi-line phone system will be given priority. Starting salary is $17.50 per hour depending on experience with reviews and benefits available after the probation period. This position would suit someone that is reliable, customer oriented and is comfortable dealing with people on the phone and in person. If you are interested in this entry level position with room for growth and advancement, have a professional phone manner and are proficient on computers, please forward your resume and cover letter.
We appreciate all applicants for their interest. Kindly note that only those selected for an interview will be contacted.
Job Type: Full-time
Pay: $17.50-$19.00 per hour
Benefits:
- Dental care
- Extended health care
- On-site parking
Experience:
- HealthQuest: 1 year (required)
Work Location: In person
