Director of Soccer Operations
Reports To: Board of Directors
Direct Reports: Technical Director, Registrar, Grassroots Administrator
Position Type: Full-Time contract
Location: Calgary
Position Summary
The Director of Soccer Operations is responsible for the overall administration, planning, and execution of the Club's soccer programs and day-to-day operations. Working closely with the Technical Director, Registrar, and volunteer Board of Directors, the Director of Soccer Operations ensures that all soccer activities are delivered effectively, safely, and in alignment with the Club's mission, strategic objectives, and governing body requirements.
The Director of Soccer Operations serves as the primary operational leader of the Club and is responsible for managing registrations, scheduling, communications, volunteer coordination, league administration, risk management, budgeting, managing finances, and operational planning for up to 500 players.
Key ResponsibilitiesClub Operations
- Oversee the day-to-day operations of the Club.
- Develop and implement policies, procedures, and operational plans that support the Club's strategic goals.
- Ensure all Club programs are organized and delivered efficiently and professionally.
- Maintain operational policies, procedures, and administrative systems.
- Support the Board in implementing strategic initiatives and operational priorities.
Registration & Member Services
- Supervise the registration process in collaboration with the Registrar.
- Monitor player registration numbers and program capacity.
- Ensure accurate player, coach, and volunteer records are maintained.
- Address elevated registration-related inquiries and member concerns.
- Ensure timely and effective communication with players, families, coaches, and volunteers.
- Work to improve member satisfaction and retention.
Marketing & Growth
- Develop and execute the Club’s marketing strategy, including:
- Registration campaigns
- Social media presence
- Website content and updates
- Community outreach and partnerships
- Oversee brand consistency and communications standards
- Support Club marketing and community engagement efforts
- Represent the Club at league, association, and community meetings as required
- Drive participation, growth, and retention across all programs
Program Administration
- Coordinate seasonal program planning and delivery.
- Manage team formation processes in consultation with the Technical Director.
- Oversee field allocations, practice schedules, and game schedules.
- Ensure teams are properly registered with leagues and governing organizations.
- Oversee player transfers, permits, and roster compliance requirements.
Technical Program Support
- Collaborate with the Technical Director to support player development programs.
- Assist with the implementation of coaching education and development initiatives.
- Support the recruitment and retention of coaches and technical staff.
- Ensure operational support is provided for camps, clinics, and special programming.
Volunteer & Human Resource Coordination
- Recruit, orient, recognize and support volunteers.
- Develop volunteer resources, training materials, and communication processes.
- Promote a positive volunteer culture throughout the Club.
- Ensure volunteers meet screening and certification requirements.
- Maintain personnel records, contracts, and ensure compliance with employment standards and club policies.
Governance & Compliance
- Ensure compliance with Club bylaws, policies, and procedures.
- Maintain compliance with governing body requirements.
- Oversee risk management, player safety, and safe sport initiatives.
- Ensure required insurance, permits, and certifications remain current.
- Prepare reports and recommendations for the Board of Directors.
- Attend Board meetings and support Board committees as required.
Financial Administration
- Support the development and monitoring of the annual operating budget.
- Track revenues and expenditures and provide regular financial reports to the Board.
- Manage invoicing, accounts receivable, accounts payable, and payment processing.
- Identify opportunities for operational efficiencies and cost savings.
- Coordinate registration fees, refunds, and financial assistance programs.
- Support grant applications, sponsorship activities, and fundraising initiatives as required.
- Support annual audit or financial review processes as required.
Communications & Stakeholder Relations
- Ensure timely and effective communication with players, families, coaches, and volunteers.
Facilities & Equipment
- Coordinate field permits and facility bookings.
- Oversee equipment inventory, purchasing, distribution, and storage.
- Ensure facilities and equipment meet safety standards.
- Coordinate operational logistics for tournaments, festivals, and special events.
Technology & Data Management
- Maintain registration and club management systems.
- Generate reports and analyze participation trends.
- Recommend improvements to administrative processes and member service delivery.
- Support website content updates and online forms as required.
Strategic Planning & Organizational Development
- Support the Board in implementing strategic and operational plans.
- Identify opportunities to improve club services, efficiency, and member experience.
- Monitor industry trends and best practices in community sport and non-profit management.
- Recommend initiatives that support growth, inclusion, and long-term sustainability.
QualificationsEducation and Experience
- Post-secondary education in sport management, business administration, recreation, or a related field is preferred.
- Minimum 3–5 years of experience in sports administration, club management, nonprofit administration, or a related leadership role.
- Experience working with volunteer-led organizations is considered an asset.
- Experience in soccer administration is preferred.
- Canada Soccer CONCACAF B Diploma, Children’s Diploma preferred
Skills & Competencies
- Strong organizational and project management skills.
- Excellent leadership, communication, and interpersonal abilities.
- Experience managing multiple priorities in a changing environment.
- Knowledge of soccer governance structures.
- Budget management and financial administration experience.
- Strong problem-solving and conflict-resolution skills.
- Proficiency with Microsoft Office and sport management software platforms.
Personal Attributes
- Collaborative and team-oriented leadership style.
- Strong customer service orientation.
- Ability to build positive relationships with volunteers, staff, parents, and community stakeholders.
- Professional, ethical, and accountable.
Working Conditions
- Combination of office, remote, and field-based work.
- Regular evening and weekend availability during soccer seasons.
- Attendance at Club events, meetings, tournaments, and community functions is required.
Pay: From $75,000.00 per year
Work Location: Hybrid remote in Calgary, AB
