ABOUT US
Scooter City Medical Equipment and Supplies is a trusted provider of mobility aids, home medical equipment, and rehabilitation supplies serving clients across the Lower Mainland of British Columbia. We are committed to improving the quality of life for our customers through compassionate service, expert product knowledge, and seamless care coordination.
YOUR DUTIES
We are looking for a highly organized, personable, and detail-oriented Sales Coordinator to join our growing team. In this role, you will serve as the central point of contact between our clients, service technicians, and insurance providers — ensuring every customer receives prompt, professional, and seamless service from first inquiry through to completed purchase and follow-up support.
This is a varied, fast-paced role that combines customer service, administrative coordination, and sales support in a meaningful healthcare-adjacent environment.
KEY RESPONSIBILITIES
Service Appointment Coordination
● Schedule and manage service appointments for equipment maintenance, repairs, and fittings
● Liaise with service technicians to ensure efficient scheduling and minimize client wait times
● Send appointment reminders and follow-up communications to clients
● Maintain an organized appointment calendar and service log
Insurance & Funding Paperwork
● Prepare, complete, and submit documentation and claims to insurance companies, WorkSafeBC, ICBC, MSP, and other third-party funders
● Follow up on outstanding claims and liaise with insurance adjusters and case managers
● Track claim statuses and communicate updates to clients
● Maintain accurate and compliant records of all insurance submissions and approvals
Invoicing & Payment Processing
● Generate accurate invoices for products, services, and repairs using the company's billing system
● Process payments via credit card, debit, insurance direct billing, and cheque
● Reconcile daily payment transactions and flag any discrepancies
● Issue receipts and maintain organized financial records for bookkeeping purposes
Sales Reporting
● Prepare weekly and monthly sales reports summarizing revenue, product performance, and service volumes
● Track sales trends, inventory movement, and outstanding quotes
● Provide management with actionable insights to support business decisions
● Maintain up-to-date records in the CRM or sales tracking system
Client Support
● Serve as the first point of contact for incoming calls, emails, and walk-in client inquiries
● Provide knowledgeable, empathetic assistance to clients regarding product selection, pricing, availability, and insurance coverage
● Follow up with clients post-purchase to ensure satisfaction and address any issues
● Build long-term relationships with clients, caregivers, and healthcare referral partners
Pay: $22.00-$25.00 per hour
Expected hours: 40.0 per week
Work Location: In person
