Overview
Open Arms Resource Centre is seeking Support Workers (Nights) to join our 24/7 Shelter Program. In this role, you will support adults experiencing homelessness by providing day-to-day assistance, helping them access resources, and working toward stable housing outcomes.
You’ll play a key role in creating a safe, respectful, and supportive environment while helping guests navigate complex life situations and build independence.
Job Specifics
- Job Type: Full-time, In-Person (predominantly working at shelter) night shifts
- Location: Kentville, NS
Responsibilities
Guest Support
- Support guests in accessing income, employment, and community resources
- Assist with housing applications, landlord connections, and move-in coordination
- Help guests navigate complex challenges (e.g., crisis, legal, financial, health)
- Provide client-centered support using trauma-informed and harm-reduction approaches
- Maintain accurate notes and documentation
Program Operation
- Support daily needs (food, clothing, hygiene, harm reduction supplies)
- Monitor the shelter environment and respond to crises as needed
- Enforce shelter policies and support a safe, respectful space
- Provide informal counselling, advocacy, and conflict resolution
- Maintain cleanliness and assist with meal preparation
Team & Organizational Support
- Participate in team meetings, supervision, and guest case conferences
- Communicate regularly with the Shelter Manager
- Follow organizational policies, procedures, and training requirements
- Other duties as required.
Qualifications
- Previous experience in human services, homelessness services, community support, or a related field is required.
- Strong problem-solving, decision-making, interpersonal, and communication skills, with the ability to respond effectively in dynamic and crisis situations.
- Ability to work respectfully, non-judgmentally, and supportively with vulnerable adults using trauma-informed and harm-reduction approaches.
- Ability to work independently and as part of a collaborative team while maintaining reliability in a 24/7 shelter environment.
- Ability to safely carry out housekeeping, cleaning, and general shelter support duties.
- Willingness to follow organizational policies and procedures and participate in required training and supervision.
Compensation & Benefits:
- $21/hour during probation period, increasing to $22/hour. An additional $2/hour for overnight shifts.
- Casual dress
- Company events
- Dental care, Extended health care, Life insurance, Vision care
- Paid time off
- You will be part of a supportive team, with regular team meetings, collaborative work, and opportunities for professional development and training.
About Open Arms:
Open Arms is a dynamic and growing nonprofit organization dedicated to providing shelter, support, and community services to individuals experiencing homelessness. Rooted in Christian values, our mission is to create lasting, positive change by addressing the root causes of homelessness and fostering a supportive environment for those in need. We are committed to treating every individual with dignity and respect, recognizing the inherent worth and unique journey of each person.
Pay: From $21.00 per hour
Expected hours: 32.0 – 40.0 per week
Work Location: In person
