Supervisor, Lab Ops
Surrey, BC
At LifeLabs, we are focused on our vision of building a healthier Canada! We are the largest community diagnostics laboratory in Canada with over 350 collection centres, 16 laboratories and service over 20 million patients each year.

Caring, Agile, Customer Driven, One Team - We live our values every day in what we do to help our patients and healthcare providers. With over 5,700 employees, we all make a difference and that’s why our people are so important to us.

We believe we can build a healthier Canada through the power of technology. As a Supervisor, Lab Operations with LifeLabs you will have the opportunity to work with state of the art technology, and be part of a community/team that is supportive and collaborative.

This is an exciting time to join our LifeLabs team, grow your career with us and support numerous business initiatives, innovations, best practice and business development opportunities.

As a Supervisor, Lab Operations with a specific focus on Molecular Diagnostics and Genetics, you will be responsible for the achievement of goals and targets related to safety, quality and cost effective delivery of diagnostic services to assigned work groups. You will also be responsible for the efficient day to day operations of their assigned employee group, including planning, coordination, evaluation and supervision of all technical and/or operational activities and management of all employees assigned to them.

This is a full time position, located at 7455, 130th Street, Surrey.

Responsible for developing and approving employee schedules, sick time, vacation and leaves ensuring compliance with operational needs and company policies.
Provide active leadership and development to all direct reports, ensuring all individual and team accountabilities are delivered upon.
Responsible onboarding, training, managing performance, coaching for improvement, and managing progressive discipline for direct reports in collaboration with their manager.
Implements the annual business plan including setting objectives and targets, assisting in the development of strategies for integration of new business and leading smaller special projects.
Identify, implement and manage to ensure continuous improvement in quality, safety, productivity, customer service and staff development.
Demonstrate the ability to obtain the appropriate resources; work collaboratively with peers and support groups
Participate in local Leadership Teams and provide timely and appropriate communication to area staff.
Manage day to day operation of their area and generally plans to weekly or monthly cycles.
Supports a work environment of continuous improvement with safety as a priority.
Plans, directs and coordinates shift operations aligned to business plan.
Provides professional and/or technical training on procedures, laboratory testing and/or screening methods and ensures technical competence of all employees.
Accountable for financial performance of their area, identifying variances and ensuring corrective actions are implemented.
Provides input into validation and verification of automation and new and/or revised operation processes
Ensure Business Recovery Plan (BRP) preparedness of self and team. Implement BRP when required
Accountable for escalating operational issues in an effective manner to ensure Leadership awareness of problems impacting the operation
Accountable for escalating all safety incidents as established by EH&S guidelines.
Accountable for the coordination and reporting of investigations, root cause analysis, and recommendations to the Manager.
Ensure EHS policies and procedures are current and adhered to in the workplace.
Review EHS monthly inspection sign off and work with Health and Safety representative to recommend corrective action


College diploma in Medical Lab Technology or equivalent education
Registered with CSMLS
Six years of diagnostic lab experience preferably in Molecular and Genetics
Direct experience with genomic sequencing (including Next Generation Sequencing, NGS) strongly preferred