Job Title: Mental Health Program Assistant
Work Site: North Shore Mental Health Administration, HOpe Centre, Lions Gate Hospital - North Vancouver, BC
Status: Temporary Full Time
As soon as possible until approximately May 2022
Salary: $20.50 - $22.64 per hour
Days off: Saturday, Sunday, and statutory holidays
Come work as a Mental Health Program Assistant with Vancouver Coastal Health (VCH) at Lions Gate Hospital!
Vancouver Coastal Health is looking for an Office Administrator to join its team as a Mental Health Program Assistant at Lions Gate Hospital. Apply today to join our team! As a Mental Health Program Assistant, you will:
Use considerable tact and diplomacy to provide communication, information and reception services, administrative support functions and other duties relating to various program activities within adult community mental health.
Answer telephone inquiries, and take messages or direct callers to the appropriate person.
Greet and check in clients, schedule client appointments as directed, and confirm client appointments.
Exhibit current working knowledge of applicable computer systems and software programs.
Word process a variety of material such as correspondence and progress reports utilizing word processing or spreadsheet software.
Enter client information into database, score client questionnaires according to established procedures, transcribe administrative and clinical correspondence, and collate statistical information.
Maintain client charts as per established procedures, sort and distribute incoming and outgoing mail, and engage in on-going team planning and quality improvement activities.
Education & Experience
Grade 12, completion of an office administration certificate plus two (2) years’ recent related experience, or an equivalent combination of education, training and experience.
Knowledge & Abilities
Knowledge of general office procedures.
Knowledge of medical terminology.
Ability to multitask in a fast paced work environment
Ability to deal with clients living with mental illness and/or addiction
Ability to communicate effectively, both verbally and in writing.
Ability to compose business correspondence.
Ability to type 50 wpm.
Ability to operate related equipment.
Ability to organize and prioritize workload.
Computer literacy to operate computerized client care information system (PARIS) and word processing, spreadsheet (Excel) , database, Internet and e-mail software.
Physical ability to perform the duties of the position.
The hours of work including days off and work area may be subject to change consistent with operational requirements and the provision of the Collective Agreement and applicable statutes. Successful applicants may be required to complete a Criminal Records Review Check.
WHY JOIN VANCOUVER COASTAL HEALTH?
VCH is a world class innovator in medical care, research and teaching, delivering service to more than one million BC residents. At VCH, we embrace thinking boldly, taking smart risks, and "going first" when we believe it will lead to the best possible outcomes for patients and their families. We invite you to join us in creating healthy lives in healthy communities by showcasing our passion for care, connection to the communities we serve and our culture of teamwork that makes VCH a great place to work.
Comprehensive health benefits package, including MSP, extended health and dental and municipal pension plan
Grow your career with employer-paid training and leadership development opportunities
Wellness supports, including counselling, critical incident and innovative wellness services are available to employees and their immediate families
Award-winning recognition programs to honour staff, medical staff and volunteers
Access to exclusive discount offers and deals for VCH staff
Diversity, equity and inclusion are essential to delivering exceptional care and building a great place to work. At VCH, we value and accommodate unique differences to ensure that our staff and medical staff (both current and prospective) have the opportunity and are supported to thrive.
To build a strong and representative workforce, we are seeking candidates who will contribute to a caring and inclusive culture. We encourage applications from members of communities that are disadvantaged on any grounds under the B.C. Human Rights Code, including Indigenous Peoples, people of colour, people of all genders and sexualities and people with disabilities.
VCH is proud to be recognized as a Best Place to Work in Canada in 2021 by Glassdoor and Forbes.
Only short-listed applicants will be contacted for this posting.
***Employees of VCH must apply via the Internal Application Process. Refer to the https://my.vch.ca/working-here/job-postings site for How to Apply instructions. Current VCH employees who apply to this posting using this external site will be considered as an external candidate. Seniority will not apply.***
Thank you for your interest in Vancouver Coastal Health.