About us
Venture X North York is a premium coworking and flexible office space at Yonge and Finch, part of a global brand with a local, community-first feel. Our members range from solo professionals to growing teams, and what keeps them here is the experience: a beautiful space that runs smoothly and a community that actually knows each other. We are hiring the person who makes that happen every day.
About the role
The Community Manager is the heart of the member experience. You are the first and last point of contact in the space: you run the front of house, welcome new members and see them through move-in, keep the building at brand standard, deliver the events and communications that make this more than office space, and own the day-to-day operations that keep everything humming, including renewals, billing, and reporting through our coworking platform, Nexudus.
You will work closely with the Location Lead, who owns sales and tours, while you own operations and member experience. It is a hands-on, people-facing, varied role with real ownership, and it suits someone organized, warm, and energized by looking after a community.
What you will do
- Be the face of the space: greet and check in members and guests, answer phones and walk-in questions, and support tours with a warm first impression
- Run member move-ins and move-outs, set up files, access cards, and mailboxes, and welcome new members into the community
- Own the relationship side of renewals: meet members ahead of renewal, process renewals on time, and flag growth opportunities to the Location Lead
- Respond to member issues quickly and see them through to resolution
- Plan and run member events end to end, prepare the newsletter and member communications, and connect members to each other
- Keep the space at brand standard: walkthroughs, cafe and supply stock, conference room readiness, opening and closing duties, and basic troubleshooting of printing, internet, and phones
- Run billing and collections through Nexudus, follow up on payment issues promptly, and produce daily, weekly, and monthly reports
- Handle mail and packages, coordinate with vendors and the landlord, and support safety and emergency readiness
What we are looking for
- Excellent customer service and communication skills, with a warm, professional presence
- Strong organization and the ability to juggle several things at once in a changing environment
- A positive, high-energy self-starter who takes ownership of a problem and sees it through
- Comfortable with basic IT and MS Office, and able to learn Nexudus (we will train you)
- Confident with social media and member-facing communications
- A genuine team player
- Additional languages are an asset given our diverse member community
Experience
Any combination of education, training, or experience in reception, office management, hospitality, coworking, leasing, property management, or customer service that prepares you for the role. Attitude, reliability, and service orientation matter as much as formal credentials.
Why join
You will have real ownership of the member experience at an established location, work directly with leadership, and grow with a brand that is expanding in Canada. This role is designed as a launching point as new locations open.
Pay: $20.00-$24.00 per hour
Ability to commute/relocate:
- Toronto, ON M2N 6P4: reliably commute or plan to relocate before starting work (preferred)
Work Location: In person
