Job Overview
We are seeking a skilled and enthusiastic Guest Service Agent to join our vibrant hospitality team! In this role, you will be the welcoming face of our hotel, ensuring every guest experiences exceptional service from check-in to check-out. Your enthusiasm and attention to detail will create memorable stays, foster guest loyalty, and uphold our reputation for outstanding hospitality. If you thrive in a fast-paced environment and are passionate about delivering top-tier guest experiences, this opportunity is perfect for you!
Duties
- Greet guests warmly upon arrival and provide seamless check-in experience using efficient front desk procedures.
- Handle guest inquiries, requests, and complaints with professionalism and a positive attitude, ensuring swift resolutions.
- Manage multi-line phone systems with excellent phone etiquette, directing calls accurately and courteously.
- Maintain accurate guest records, reservations, and billing information through hotel management software.
- Required to be aware of all daily activities, meetings and events taking place in the hotel
- Assists in pre-registration and blocking rooms for reservations
- Provide information about hotel amenities, local attractions, and services to enhance guest experiences.
- Collaborate with housekeeping, maintenance, and other departments to ensure guest needs are met promptly and efficiently.
Qualifications
- Proven customer service skills with the ability to handle guest relations professionally and empathetically.
- Familiarity with front desk operations, including the use of multi-line phone systems and reservation software.
- Strong communication skills with excellent phone etiquette and interpersonal abilities.
- Basic knowledge of Opera, telephones, Microsoft Word, Excel
- Previous customer service experience and hospitality experience
- Must be able to work well with minimal supervision and be a team player
- Must be physically fit and able to lift heavy items (approx. 25lbs)
- Flexibility in scheduling a must
- Must be available to work days, evenings and weekends
Additional Info
- This position is in Grand Bend, ON. A successful applicant must be able to reliably commute or plan to relocate before starting work (required).
- Note: This job description is intended to provide a general overview of the position. Other duties may be assigned as needed.
- Oakwood Resort does not use artificial intelligence during the hiring process.
Apply by email to: [email protected]
Job Types: Full-time, Part-time, Seasonal
Pay: From $17.60 per hour
Expected hours: 25 – 44 per week
Benefits:
Work Location: In person
