Field Service Technician
DeHumidification Technologies, Corp.
Edmonton, AB

We are looking a self-start Field Service Technician to deliver the desired customer service experience. The goal is to drive service success that improves customer satisfaction, maximizes customer retention and increases profitability.

Responsibilities: The Field Service Technician will provide field service support, set-up, delivery, and consultation such as testing and troubleshooting of low and medium voltage systems, provide best technical support to solve the customer issue; complete assigned jobs with assistance from lead technicians.

  • Provide service and customer support during field set-ups and dispatches
  • Tie workflow to schedule
  • Manage all rental on-site installation, repair, maintenance and test tasks
  • Diagnose errors or technical problems and determine proper solutions
  • Produce timely and detailed service reports
  • Document processes
  • Operate vehicle and pull trailer in a safely manner
  • Follow all company’s filed procedures and protocols
  • Cooperate with technical team and share information across the organization
  • Comprehend customer requirements and make appropriate recommendations/briefings
  • Must be able to manage service calls that require more time than anticipated without becoming frustrated or rushing through a job
  • Must also possess superb customer service skills and an ability to diagnose and solve problems to build positive relationships with customers

Requirements:

  • Field service experience – preferred – we will train
  • Must pass background check, drug test and driving record check
  • Ability to troubleshoot, test, repair and service technical equipment
  • Electrical schematic reading – preferred
  • English literacy
  • Ability to work flexible shifts and to adapt to changing work schedules
  • HVAC experience – preferred
  • Technical degree or certification not required, but a plus

Job Type: Full-time