At PAL Airlines we are dedicated to providing our customers with reliable on-time performance, memorable travel experiences, and outstanding customer service. If you enjoy working in a fast- paced environment, take pride and ownership in what you do and have exceptional customer service Skills, then we want you on our Customer Service team!
PAL Airlines is currently seeking a Customer Service Representative to join our team in Wabush, NL.
Duties and Responsibilities:
Assist Customers through all phases of their booking, flight check-in and aircraft boarding and deplaning processes in accordance to our Customer Service policies, company procedures and safety and regulatory processes;
Responsible for the safe movement of our passengers to and from our aircrafts and to provide any extra assistance when required;
Provide Outstanding Customer Service to our Customers;
Working with the PAL Airlines team on developing new Customer Service initiatives and ideas;
Administration duties and reporting in relation to the operations of PAL Airlines scheduled and Charter flights;
Work closely with all departments of PAL Airlines to ensure our Customer`s experience is an enjoyable one from origin to destination.
Responsible for delivery of mail;
Accept small freight; issuing waybills and handling mail;
Manage mail supplies and inventory;
Process mail for shipping based on customer needs;
Perform general office duties as required;
Other duties as assigned.
The successful candidate must have a minimum of 2 years’ experience in providing Customer Service in a fast pace environment;
Must possess exceptional Customer Service skills;
Must exhibit excellent written and oral communication skills as well as excellent problem-solving skills as this position requires on the spot decision making;
Must be able to work independently and in a team environment;
Must be able to obtain a clear Record of Conduct;
Class 5 license;
Ability to lift weight.
PAL Airlines is an Equal Opportunity Employer. Only those candidates selected for an interview will be contacted.