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With the support to do things differently, grow personally and professionally and bring your whole self to work, there’s no limit to the impact you can make. Let’s do this.
Overview of the opportunity:
KPMG is looking for a Supervisor to join our Risk Delivery Centre team! This is an opportunity to join the team as they move to a National Model in FY22. The Delivery Centre Supervisor is responsible for oversight, direction and support of the delivery of the business processes performed in the centre.
As an integral part of the KPMG Team, Business Enablement provides valued, responsive and cost-effective services enabling the business to have the right focus on our clients, our markets, our people, and our communities. Since their inception in the fall of 2018 the Risk DC have helped improved the delivery of risk requests through standardized processes, more stringent adherence to our Practice Protection policies, and the specialization of DC resources.
What you will do:
The successful candidate will be responsible for:
Quality Assurance and Operational Effectiveness:
Oversee the quality of work being produced by delivery centre staff and providing guidance as necessary
Implement mechanisms to measure quality and client satisfaction, through standard operating procedures, ongoing client engagement, for example
Monitor the service level agreements/requirements with the business and make timely adjustments as required
Develop and ensures effective implementation and monitoring of delivery centre policies and processes
Ensure the effective use of technology in the delivery of services
Plan and monitor resource utilization to manage work volume and staffing schedules (overtime, vacation, etc)
Act as tier two support for the Delivery Centre to address service delivery issues arising from the engagement teams
Ensure collaboration across the team and ensuring they are operating as one team not individually
Support a proactive approach to the work
Implement, as well as identify, recommendations for the optimization and efficient operations of the Delivery Centre
Motivate delivery centre team to capitalize on their strengths and improve development areas
Identifies training and development needs of delivery centre team and works collaboratively with the Office Manager, BES Partner and KPMG Business School to escalate and address training needs
Onboard new team members to ensure successful integration and deep understanding of relevant KPMG polices, processes and technologies
What you bring to this role:
A successful candidate will possess the following skills and behaviors:
College or university degree in a relevant field, or a combination of education and relevant experience
2-5 years of experience in a transactional or administrative function
Knowledge of risk policies and compliance
Ability to adapt quickly to a changing environment and motived by the challenges involved with setting up a new internal organization
Superior organization skills
Data analytical skills – pull reports and know how to analyze the data
Our Values, The KPMG Way:
Integrity, we do what is right | Excellence, we never stop learning and improving | Courage, we think and act boldly | Together, we respect each other and draw strength from our differences | For Better, we do what matters
KPMG is committed to the health and safety of our people, clients and communities. With this commitment in mind, KPMG complies with all public health mandates (provincially and/or federally, as applicable) and has implemented various safety measures, including a COVID-19 Vaccination Policy. KPMG's COVID 19 Vaccination Policy requires all employees to be fully vaccinated if they wish to or are required to attend a KPMG office and/or other congregate settings in the course of their duties (such as client sites or third-party venues).
As this role requires occasional or consistent attendance at a KPMG office and/or congregate setting, the successful candidate must be fully vaccinated (i.e. have received all doses that are recommended by Health Canada, including any boosters) and must provide KPMG with proof of vaccination. KPMG will provide reasonable accommodation if the successful candidate cannot be vaccinated due to grounds protected by human rights legislation in their province of employment.
KPMG in Canada is a proud equal opportunities employer and we are committed to creating a respectful, inclusive and barrier-free workplace that allows all of our people to reach their full potential. A diverse workforce is key to our success and we believe in bringing your whole self to work. We welcome all qualified candidates to apply and hope you will choose KPMG in Canada as your employer of choice.
For general recruitment-related inquiries, please contact the HR Delivery Centre at email@example.com.
If you have a question about accessible employment at KPMG, or to begin a confidential conversation about your individual accessibility or accommodation needs through the recruitment process, we encourage you to contact us at firstname.lastname@example.org or phone: 416-777-8002 or toll free 1-888-466-4778.