Customer Care Agent 1 - 0.5 FTE
The Manitoba Public Insurance Corporation
Winnipeg, MB
Overview
As a Customer Care Agent, you will be part of a world-class customer contact centre, serving both
the public and the Corporation’s province-wide network of 300 plus independent broker agencies.
You will be responsible for responding to standard insurance and registration inquiries and also
perform related transactions such as opening claims and scheduling appointments.

Responsibilities
Answer incoming calls and respond to customer inquiries.
Open new claims, ensuring that all relevant details relating to the claim are obtained from the claimant and coverage is confirmed.
Advise customers of applicable coverage and the claims handling process.
Categorize new claims, schedule necessary appointments and document calls.
Qualifications
High school diploma.
Two years of experience working at a call or contact centre, in customer service or in an office environment.
Ability to complete shift work (Monday to Friday between the hours of 7:30 am to 7:00 pm and on
Saturdays from 8:30 am to 4:00 pm).
Sufficient keyboarding skills (minimum 35 words per minute).
Proficient in Microsoft Office computer applications (e.g., Excel, Word, Outlook).
Superior customer service and communication skills.