Overview
We’re looking for a self-motivated, energetic, and organized Product Specialist to support our Sales Team and customers throughout Ontario and across Canada. This role plays an important part in ensuring exceptional customer service, maintaining product inventory, supporting equipment repairs, and helping customers minimize operational downtime.
The successful candidate will be mechanically inclined, customer-focused, and eager to learn. They will work closely with the Sales Team, assist with product service and repairs, and help ensure products are delivered accurately and efficiently.
Responsibilities
- Coordinate the shipping and receiving of products through courier and freight providers, including Purolator, GLS, and LTL carriers.
- Prepare products and documentation for CSA inspections and certifications.
- Assist with the servicing, maintenance, and repair of body shop equipment.
- Deliver products and equipment to customers throughout Ontario as required.
- Respond to customer service and repair requests, both independently and in support of the Sales Team.
- Assemble, test, and prepare equipment from various suppliers for customer use.
- Diagnose, troubleshoot, and repair customer equipment and products.
- Maintain accurate inventory levels and oversee inventory control activities for all product lines within the warehouse.
- Ensure customer orders are processed, fulfilled, and delivered accurately and on time.
- Maintain a clean, organized, and safe work environment.
- Support other operational, service, and customer-related activities as required.
- Any other duties as required or assigned.
Qualifications and Skills:
- Previous experience in a technical, service, warehouse, equipment, or product support role.
- Mechanically inclined with the ability to diagnose and troubleshoot equipment issues.
- Experience working with body shop equipment is considered a strong asset.
- Basic electrical troubleshooting experience is considered an asset.
- Valid Ontario driver's license with a clean driver's abstract.
- Physically capable of lifting up to 50 lbs. and performing manual tasks throughout the workday.
- Comfortable working both independently and as part of a team.
Our Ideal Candidate:
- Strong attention to detail and a commitment to accuracy.
- Excellent organizational and time-management skills.
- Strong customer service skills and a passion for building positive customer relationships.
- Effective verbal and written communication skills.
- The ability to work collaboratively with customers, vendors, and team members at all levels of the organization.
- Proficiency with Microsoft Office applications, including Outlook, Word, and Excel.
- A proactive attitude with a willingness to learn new products, technologies, and processes.
- Strong problem-solving and troubleshooting abilities.
Benefits and Perks:
- Dental care, Disability insurance, Employee assistance program, Extended health care, Life insurance
- RRSP Matching Program
- On-site parking
- Paid vacation time
- Paid sick days
- Consistent work schedule
- Safety Footwear Reimbursement (up to $120 per year)
- Employee referral bonus program
- Career growth potential
Flatline is committed to providing an inclusive and accessible recruitment process. Accommodation is available upon request throughout all stages of the recruitment and hiring process. Applicants are encouraged to advise management of any accommodation requirements needed during the recruitment process.”
Pay: From $25.00 per hour
Benefits:
- Disability insurance
- Employee assistance program
- Life insurance
- On-site parking
- Paid time off
- RRSP match
Work Location: In person
