A boutique law firm in Toronto, specializing in Plaintiff Long Term Disability Insurance Litigation seeks a Client Service Coordinator with practical experience in the insurance, legal or health care industry to provide personal client support. This is a full-time position in the office only.
Qualifications:
- Experience in a client-facing, customer service, healthcare, social services, legal, rehabilitation, or other helping profession
- Mental health first aid training (MHFA) (Considered an asset)
- Exceptional communication and interpersonal skills
- Strong empathy, patience, and emotional intelligence
- Ability to build trust and rapport with individuals facing difficult circumstances
- Excellent organizational and administrative abilities
- Strong attention to detail and ability to manage multiple priorities
- Proficiency with Microsoft Office and computer-based systems
- Experience handling sensitive and confidential information with professionalism
We are a leading and growing firm known for our expertise in representing individuals pursuing cases against insurance companies for disability, life and critical illness insurance claims. We have 40 years of experience and we continue to innovate and embrace new ideas to provide the best possible service and results for our clients.
What You'll Do
As a Client Service Coordinator, you will serve as the primary point of contact for current clients. Your responsibilities will include:
- Responding to client inquiries by phone, email, and other communication channels
- Providing compassionate and professional support to clients throughout their case
- Gathering, organizing, and maintaining important documentation and information required for legal files
- Following up with clients, healthcare providers, insurers, and other parties to obtain necessary records and documents
- Answering questions and directing clients to appropriate resources within the firm
- Maintaining accurate client records and case information
- Assisting with administrative and clerical tasks to support the legal team
- Ensuring timely communication and exceptional client service at every stage of the process
What We're Looking For
The ideal candidate is someone who combines strong organizational skills with genuine compassion for others. Everything we do is for the benefit of our clients and ensuring a smooth process during difficult times in their lives.
Why Join Us?
- Meaningful work that makes a real difference in people's lives
- Supportive, collaborative, and compassionate team environment
- Opportunity to help individuals and families during challenging times
- Professional growth and development opportunities
- Compensation is commensurate with experience. If you’re interested in this opportunity please send your cover letter, résumé and academic transcripts.
Job Type: Full-time
Pay: $55,000.00-$65,000.00 per year
Benefits:
- Casual dress
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- Paid time off
Education:
- Bachelor's Degree (preferred)
Experience:
- Client Services: 5 years (required)
Language:
Work Location: In person
