Interpretation Officer/Coordinator III
Government of Canada
Langley, BC
Parks Canada - Coastal BC Field Unit, Fort Langley National Historic Site
Langley (British Columbia)
Temporary full-time position, from August 2019 to February 2020
$61,746 to $66,529 (currently under review)
For further information on the organization, please visit Parks Canada

Closing date: 25 June 2019 - 23:59, Pacific Time

Who can apply: All persons who have legal status to work in Canada. Please indicate in your application the reason for which you are entitled to work in Canada: Canadian citizenship, permanent resident status or work permit.
Apply online

Important messages
We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

We will only accept on-line applications received via the site.

All job applications must therefore be submitted through the Public Service Resourcing System. Following are some of the benefits associated with applying on-line.

  • Applicants can create a profile and a resume that can be used when applying for other processes without having to recreate a new application each time.
  • Applicants can modify their application/resume at any time BEFORE the closing date indicated on the job advertisement.
  • Applicants can verify the status of their applications, at any time.
  • Applicants can be notified electronically of tests or interviews and results.
  • For some jobs, applicants will find important information, namely the job questionnaire and a complete statement of merit criteria that are only available when applying on-line.
To submit an application on-line, please select the button "Apply Online" below.

Persons who are unable to apply on-line must contact the person listed below prior to the closing date.

An assignment or an acting appointment is a temporary resourcing option. The approval of your substantive manager will be required before an offer can be made.

This process is being carried out in conjunction with selection processes number 2019-CAP-CBC-FL-OC-109. For all of the common qualifications, the same assessment tools will be used. Should you apply on more than one process, you will be assessed for all common qualifications with the same assessment tools that will be applied towards the processes mentioned above. A separate pool of qualified candidates will be established for each process. Please note that the area of selection, the experience and assets might be different from one process to another, so it’s important to demonstrate how you meet the criteria that may be used for pre-screening for each process for which you would like to apply.

You arrive at our picturesque, historic Fort Langley, built on this location in 1840 as a Hudson’s Bay Company Trading Post. As you enter the palisade walls, the original 1840 Storage House faces you and a series of reconstructed buildings completes the look of the historic fort. A blacksmith clangs away in the corner and a cooper shapes barrels in the cooperage. The HBC flag flies high and the Big House presides stately at the top of the fort. Heritage interpreters tend to the garden and farm animals.

To start the day, you greet your team of interpretation officers and review the programming for the day before the Heritage Interpreters arrive for their daily team briefing. You coach and develop your team to maximize performance, enhance heritage interpretation, visitor experience and positive team relations. You use your management, supervisory and communication skills to inspire and synergize your team.

As part of the site management team, you will collaborate with the group to ensure that operations flow smoothly and visitors receive a high quality experience. You will report to the Site and Visitor Experience Manager and provide input and advice at bi-weekly management meetings.

You are committed to a path of reconciliation by working with our neighbouring
Indigenous communities and Parks Canada staff to find new ways to share Fort
Langley’s rich heritage and traditions with the public.

At your desk overlooking the interior of the fort you will take care to schedule staff appropriately, and oversee your department’s contracting needs. You will play an integral role in the planning, implementation and evaluation of the numerous special events, new products and initiatives generated both internally and externally. You will also work to build rapport with local communities to increase involvement and volunteer opportunities. You will respond to public questions, comments and concerns related to the site. Occasionally you will provide interpretive programming to visitors on site, greet school groups, operate the visitor centre or attend public outreach events.

At of the end of the day, you leave assured that your team is working to inspire Canadians to connect with one of Canada’s treasured places… the birthplace of BC.

Intent of the process
The immediate need is to staff a temporary full-time position.

A qualifying list will be established, and may be used to fill similar positions of various tenures (indeterminate, seasonal, temporary, full-time, part-time) and various locations within the Coastal BC Field Unit.
Positions to be filled: 1

Information you must provide
Your résumé.

Contact information for 3 references.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

A minimum of 2 years post-secondary education or acceptable combination of education, training, experience or traditional knowledge relevant to position

Note: Acceptable combination of education, training and experience:

A secondary school diploma or PSC approved alternatives; AND
Successful completion of a minimum of three (3) courses relevant to the duties of the position (e.g. courses taken through continuing education facilities, colleges, universities, professional or governmental organizations or employers including training provided by Indigenous elders or group that may include but are not limited to courses in heritage interpretation, communications, public speaking, performing arts); AND
A minimum of 12 months experience working in the fields of education, interpretation, and/or outreach-communications

Proof of education will be required at time of interview.

Degree equivalency

  • Experience in planning, developing and delivering interpretive or education programs to a wide range of audiences using a variety of presentation techniques
  • *Recent experience in supervision
  • Experience coordinating a revenue centre and/or revenue functions
  • Experience with computer equipment and software
  • Experience in conducting research and evaluation of interpretive or education programs and/or products
  • Experience managing projects and/or programs, which can include planning, budgeting, etc.
  • Experience in working within multifunctional and/or multidisciplinary teams that could include stakeholders or partners (e.g., committees, cooperating associations, teachers, school boards, communities and Indigenous groups)
  • Recent experience is defined as normally acquired within approximately the past five (5) years
The following will be applied / assessed at a later date (essential for the job)
Various language requirements
English Essential and/or
Bilingual Imperative (-B/-B), (BBB/BBB), (BBC/BBC)

Information on language requirements

  • Knowledge of Parks Canada and its mandate, policies and strategic direction
  • Knowledge of interpretive theory, techniques, planning and evaluation
  • Knowledge of the role of interpretation relevant to delivering Parks Canada’s mandate
  • General knowledge of Canada’s natural and/or cultural heritage
  • Knowledge of project and/or program and/or event management
  • Adaptability - Adapting in order to work effectively in ambiguous or changing situations, and with diverse individuals and groups
  • Analytical Thinking - Analyzing and synthesizing information to understand issues, identify options, and support sound decision making
  • Client Focus - Providing service excellence to internal and/or external client
  • Creativity and Innovation - Generating viable, new approaches and solutions
  • Initiative - Dealing with situations and issues proactively and persistently, seizing opportunities that arise
  • Communication through Interpretation - Listening to others and communicating articulately to inform, influence and involve
  • Developing Others - Fostering employee development by providing a supportive learning environment
  • Communicates Effectively Orally and in Writing
  • Managing Resources - Manages resources (time, financial, human, physical and information resources) to achieve planned goals
  • Sound judgment
  • Personally connects with others
  • Strives for excellence
  • Make things happen
  • Demonstrate Integrity
The following may be applied / assessed at a later date (may be needed for the job)

  • Experience in contracting procedures and administration
  • Knowledge of the history and culture of Indigenous Peoples associated with the duties of the position
  • Knowledge of human resources management processes and general administrative
  • Knowledge of services, activities and facilities specific to Fort Langley National Historic Site
Conditions of employment
CONDITIONS OF EMPLOYMENT: (Must be met prior to employment)
  • Enhanced reliability check, including fingerprints;
  • Possession and maintenance of a valid class 5 Driver’s Licence
OPERATIONAL REQUIREMENTS:The position requires the incumbent to:
  • Work shift-work, and/or weekends, and/or statutory holidays and provincial/territorial holidays
  • Wear a Parks Canada uniform as per the uniform policy and/or dress in period costume as per Parks Canada requirements
  • Sit during extended periods (50-75% of the day)
  • Be exposed to variable weather conditions when moving between facilities and working outdoors
  • Be exposed to stress when responding to fluctuating, unpredictable visitor demands and requirements
  • Supervise staff directly or through subordinate supervisors
  • Handle livestock
Other information
The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

Parks Canada is committed to the principles of diversity and employment equity under the Employment Equity Act, and strives to ensure that our workforce reflects the diverse nature of Canadian society. We encourage women, Aboriginal peoples, persons with disabilities and members of a visible minority group to self-identify in their application.

Please submit your completed application, including all of the above-mentioned documentation. Failure to do so may result in your application being rejected.

The Parks Canada Agency is established as a separate employer in the Federal Public Service under the Financial Administration Act. Persons appointed to the Agency continue to be part of the Public Service. The Parks Canada Agency operates under its own human resources framework outside of the Public Service Employment Act and in line with values of fairness, competence and respect, and its operating principles.

In accordance with paragraph 8(2)(a) of the Privacy Act, information or material, whether provided directly by the candidate or otherwise obtained by the selection board, used during the selection process for the purpose of assessing a candidate may be used as part of the selection review and recourse processes. Such relevant information may be provided to third parties, such as other candidates or their representatives, who have a legitimate reason to be aware of that information.

Tips for applicants:
  • Please provide complete and thorough details of your education and experience.
  • Do not assume that the screening board has any previous knowledge of your background, qualifications, or work history. You must be specific and provide concrete examples/details for each Experience element, as applications will be screened only on the information provided.
  • Failure to provide sufficient information may result in your application being screened out of the competition
In the case of an acting appointment, the Public Service Employment Regulations enables the organization to exclude the appointee from respecting official language proficiency qualifications when the Department is unable to fill the position with an appointment of a person who meets the language-proficiency qualifications. We would therefore encourage all to apply. Should the organization be unable to fill the position with an appointment of a person who meets the language-proficiency qualifications, others may be considered.

Persons are entitled to participate in the appointment process in the official language of their choice.

We thank all those who apply. Only those selected for further consideration will be contacted.