District Ice Cream is looking for a hands-on Supervisor to help lead our team and deliver an exceptional guest experience every shift.
This is not a desk job. Our Supervisors work alongside the team, lead by example, and ensure our standards are consistently executed in a extremely fast-paced environment. We are looking for someone who is organized, accountable, energetic, and passionate about customer service.
Responsibilities
- Lead and support team members during busy service periods
- Ensure exceptional customer service and guest engagement at all times
- Maintain a positive, professional, and energetic presence on the floor
- Follow and enforce all company policies, procedures, and food safety standards
- Complete opening, closing, and shift checklists accurately and consistently
- Monitor product levels and communicate inventory needs
- Ensure all merchandising, displays, and serving stations meet company standards
- Coach team members in real time and provide constructive feedback when needed
- Address customer concerns professionally and efficiently
- Assist with cleaning, stocking, preparation, and general shop operations
- Support event preparation and execution as required
- Maintain a clean, organized, and safe work environment
What We Are Looking For
- Previous leadership or supervisory experience in food service, hospitality, or retail
- Strong attention to detail and ability to follow established systems and procedures
- Excellent communication and interpersonal skills
- Ability to remain calm and professional in a busy environment
- Reliable, punctual, and accountable
- Comfortable providing direction and holding team members to company standards
- Ability to work evenings, weekends, and holidays as required
- Ability to multitask and prioritize effectively
Success in This Role Means
- Policies and procedures are consistently followed
- Checklists and operational systems are completed accurately
- Team members are supported, coached, and held accountable
- The shop is clean, stocked, and operating efficiently
- Guests receive friendly, enthusiastic service every visit
- Problems are identified and addressed proactively rather than reactively
- Help create and implement new systems, methods and operational polices
Why District Ice Cream?
At District Ice Cream, we believe details matter. From the quality of our handcrafted ice cream to the experience we create for every guest, we are committed to high standards and continuous improvement. We are looking for leaders who take pride in their work, embrace accountability, and help create a positive environment for both our guests and our team.
Pay: $42,000.00-$48,000.00 per year
Benefits:
- Casual dress
- On-site parking
Experience:
- Hospitality: 1 year (required)
Language:
Location:
Work Location: In person
