Guest Services/Night Audit
Days Inn & Suites by Wyndham Warman Legends Centre
Warman, SK

Job Description

Summary: The Guest Service Agent will be responsible for providing guests excellent customer service. A Guest Service Agent greets and registers incoming guests, processes guest folios and collects payment, administers and manages cash handling responsibilities, handles guest requests and concerns promptly and with courtesy, assists guests with any inquiries during their stay, handles any additional duties as needed by guests or management, maintains confidentiality and interacts effectively with hotel guests and co-workers to create a positive environment.

Job Accountabilities/Responsibilities:

  • Checking guests in and out.
  • Billing and payment posting.
  • Entering information into documents to be sent out.
  • Answering phones.
  • Enter or alter reservations for individuals, teams and corporate groups.
  • Providing guests with availabilities, rates, and confirmations of reservations.
  • Providing information to our guests regarding amenities and our surrounding area.
  • Assist in other departments when required during shift.
  • Maintain communications with other associates within the department as well as with all other departments.
  • Running reports, balancing end of day during night audit procedures

Education, Experience, & Skills:

  • Be fluent in English, both verbal and written
  • Experience as a Guest Service Agent an asset
  • Experience in cash handling
  • Exceptional customer service skills.

Work Conditions:

  • Customer service environment
  • Represent a defined and high grooming standard
  • Light to moderate level of physical effort
  • High level of communication skill
  • Standing for prolonged periods.
  • Available days, evenings, and weekends as required.

Job Type: Part-time

Job Type: Part-time

Experience:

  • customer service: 1 year (Preferred)
  • hospitality: 1 year (Preferred)

Location:

  • Warman, SK (Preferred)