The Head Cashier is responsible for supporting Cashiers in providing exceptional customer service and completing all point of sale procedures. Through effective scheduling, coaching and leading by example, the Head Cashier ensures all customers’ needs are met prior to leaving our store. If you have a passion for customer service, are results driven and have strong leadership skills, then we have a great opportunity for you!
RESPONSIBILITIES:
- Provide all RONA customers with exceptional service by supervising, training and mentoring Cashiers and Customer Assistance Personnel (CAPS)
- Coach and recognize WARMTH behaviours and promote Customer Opinion Survey
- Ensure appropriate front end procedures are applied to maintain transaction accuracy and inventory integrity
- Pay in and cash out tills at the beginning and end of all shifts
- Ensure appropriate coverage for breaks, lunches and maintain department schedules to meet customer needs
- Assist Customer Service Desk team when necessary
### Job Requirements
- Friendly and enthusiastic attitude
- Excellent listening, communication, and interpersonal skills to foster strong customer relations
- Ability to work independently, take initiative, and demonstrate flexibility by providing other team members support and leading by example
- Detail oriented with strong time management and problem solving skills
- Proficient computer skills
- Accurate with math, currency and related cashier experience an asset