Job Summary
We are seeking a dynamic and experienced Shift Lead to oversee daily operations within our food service establishment. The ideal candidate will possess strong leadership skills, extensive restaurant and food industry experience, and a passion for delivering exceptional customer service. As a Shift Lead, you will be responsible for supervising team members, ensuring food safety standards are met, and maintaining a positive dining environment. This role offers an opportunity to develop leadership skills while supporting the overall success of our restaurant.
Duties
- Supervise and coordinate daily restaurant operations during assigned shifts, ensuring smooth workflow and high-quality service.
- Lead and motivate team members, including interviewing and training new staff to uphold company standards.
- Oversee food preparation and cooking processes to ensure consistency, quality, and adherence to food safety regulations.
- Manage cash handling procedures using Micros POS systems accurately and efficiently.
- Ensure compliance with food handling, safety standards, and sanitation protocols across all areas of the restaurant.
- Assist with customer service issues, resolving complaints promptly to maintain customer satisfaction.
- Monitor inventory levels and assist in ordering supplies as needed.
- Support restaurant management in implementing policies, procedures, and operational goals.
- Maintain a clean, organized, and safe work environment for staff and guests.
Skills
- Proven experience in food preparation, cooking, and food safety practices within the restaurant or food industry.
- Strong leadership abilities with prior supervising or team management experience in hospitality settings.
- Excellent customer service skills with the ability to handle challenging situations professionally.
- Familiarity with POS systems such as Micros POS; cash handling experience is essential.
- Knowledge of restaurant management operations including food handling, serving, and hospitality standards.
- Ability to train and interview new staff effectively while fostering a team-oriented environment.
- Experience in restaurant management or hotel/hospitality roles is preferred; barista experience is a plus.
- Strong communication skills combined with the ability to multitask efficiently under pressure. This position offers an engaging work environment where leadership qualities are valued and professional growth is encouraged for those passionate about the food service industry.
Pay: $20.00-$21.00 per hour
Benefits:
- Discounted or free food
- Store discount
Work Location: In person
